I wish Cast Member who see a guest doing something wrong, would tell them that

[CR Resort Fan 4 Life]

I have read a lot of threads about how people saw other doing disgusting, or rude things to other people while at WDW & part of me wonders why can't these Cast Members say to these rude people you need to stop that or call security or something? I know they are told to be very nice to all guests visting WDW, however if they see a guest doing something wrong they should tell them that because those people will continue doing the same things because they think they can get away with it. So who agrees with me about this?

 

[pippy27]

I wish cast members would tell people who smoke, while walking around the park, to go to a smoking area. I used to tell people myself, but got into too many scary situations with smokers.
I also wish they would enforce rules, such as no flash photography on certain rides and shows. It's very annoying when you are just trying to enjoy yourself, and all of a sudden there is a flash in your face.

 

[EEYOREMAMA]

2 incidents yesterday were handled by CMs. First) kids were standing on the rocks by Living Seas and CM had to tell them to sit, not stand. Second) Overheard a CM loudly telling a guest that the boat would not be moving in the Living With the Land until they got their feet inside. That one was repeated 2x.

I think CMs do discretely tell guests when they see something that is going to hurt someone else or themselves. Other than that, they keep their opinions pretty well under wraps and hope everyone is there to have a good time. You really can't regulate politeness or common sense. If you could, I would sign up to corner the market and make a fortune.

 

[msgrimm23]

while i was at star wars weekend durning opening people where running and cm where yelling walk please.

 

[graygables]

It helps if guests report it. I was on Peter Pan last year and the flash from the idiot in the ship behind me kept going off. That ride, it was frequently in my eyes and upset my autistic DD very much. As soon as I got off, I pointed him out to a CM and told her that someone needed to tell him NOT to use flash. She went after him and gave him what-for.

Also, we were on Spaceship Earth and these punk kids in front of us, kept standing up, reaching out, touching stuff, and threw a park map into a set. I told the CM as soon as we got off and she detained them (and their chaperones who were several cars back) and last I heard was going to call security.

Yes, the CMs need to enforce the rules, but I think having a guest give them backup is very helpful. BTW, I did take note of both CMs names at the time and immdiately reported to guest services about the CMs doing a good job in a difficult situation. So many guests just blow things off or are afraid to speak up...bad things happen when good people say nothing.

 

[#1MMFan]

A friend of a friend of mine worked in Blizzard Beach a couple of years ago, as a lifeguard. Now, knowing the type of family this girl comes from, I am sure she is articulate and polite (we Scots aren't renowned for being confrontational or rude!). She approached an American lady who was attempting to take a drinks container into the main pool, which I understand is not permitted. She politely pointed this out, . Major mistake. She was subjected to a tirade of abuse by the lady (including being called a british b**ch), who lodged a complaint against her. Sadly, the Disney senior staff did not back her. Instead they disciplined the girl for approaching the lady. The poor girl was left incredibly upset. Now, if that is the way things are done by Disney, is it any wonder that CMs do not approach adults who are acting inappropriately?

 

[arielsleepingbeauty]

The Lifeguards at the Grand Floridian had to keep telling children to stop running from the pool to the slide.

But, while we were at Typhoon Lagoon in May, a grandmother who was from a foreign country and who knows if she understood English was being a pain in the butt in the kiddie area. The parents were not happy. There was a line of children waiting for the tubes to go down the little slide. As most children exited the slide they passed it off to a child waitign. Not his kid or grandmother, as her grandson got out of the water she took the tube anbd handed it back to him. There was a lifeguard right there. He did not say a word. Parents were gettign really aggravated as this was rude. Comments were beig thrown out about how the child needs to wait like everyone else. She just didn't care. One parent actually got in the water at the end of the slide and took the tubes fromt he kids and passed them to the next child. After a while one parent got fed up with this rude woman and as her grandson exited, he decided to take the tube and give it to the next child waiting. She got upset and other parents clapped. It was a very heated situation and the lifeguard did nothign to intervene. She went and told, i presume, to be the boy's father and he ended up coming over. I was right there and explained the situation to him. He said that she wasn't from this country and didn't understand. I told him that actions are universal and she did know what was going on, whether she could understand what was being said or not. It was clear that the kids were all lined up waiting for the riders to exit. After they left the lifeguard came over to me and said that people just don't understand. Well i feel that he should have directed the sitauation better.

I was a cast memeber at the Disney Store and the philosophy is pretty much that the guest is always right even if they are very wrong. Be nice, polite and let them do, say whatever they want and walk all over you. We couldn't even assuse them of stealing even if we saw it. It's not an ideal philosophy, but i guess that's how the want it.

 

[jetstrip19]

That used to drive me nuts when I worked in retail, we couldnt accuse anyone of stealing either and I know customer relations are a high priority when it comes to business but the customer is not always right, I feel if some of these people are given free reign, the posts of astonished people o this BB are going to get more outrageous. Case in point when I worked at a big chain retail, someone tried to return jeans that were obviously um er how do I put it nicely soiled in the pants area, I refused to touch them, but management backed them up (I walked out at that point}, so no wonder some CM's dont want to say anything, me now older and wiser and no longer restrained to customer is always right philosophy have no problem telling someone when they are majorly wrong.

 

[debbi801]

We were in line for Haunted Mansion 1 1/2 weeks ago, and there was a parent being horribly mean to his kid (7-8 yrs old) who was hysterical about not wantint to ride the ride. The poor boy kept saying that he was too afraid and didn't want to ride it. The father was dragging him and shaking him, just being horrible. The CM was visibly upset and talked to us about it and said there was nothing he could do about it, he wasn't allowed to interfere with things like that.

Then, at the TTC switching monorails, someone tried to get one smoking a cigarette. The CM there did speak up and tell him he had to put the cigarette out before getting on board.

 

[BeckWhy]

I know one time we were on Star Tours and this man was video taping it. A CM came over the loud speaker and said to stop recording yadiyadiya several times. Finally at the end of the ride the CMs took his video camera.

But I do think there is probably a lot that goes on that no one (not even guests) do anything about. Something like "it's not our business, we aren't getting involved."

 

[just another guy]

Now, if that is the way things are done by Disney, is it any wonder that CMs do not approach adults who are acting inappropriately?

Exactly. One complaint out does all the good feedback you can get. I'm not going to risk my job over something stupid. Its easier to just turn my head and pretend I didn't see it.

 

[maryliz]

Exactly. One complaint out does all the good feedback you can get. I'm not going to risk my job over something stupid. Its easier to just turn my head and pretend I didn't see it.

I guess it depends on your definition of "something stupid". I don't think enforcing a no-smoking policy is stupid ... my family should NOT have to endure those who choose to ignore a very specific rule. I find the worst park for offenders is EPCOT ... and I've kind of reasoned that a lot of these kids from around the world that work there aren't comfortable approaching offending guests ... one because of their age, and two, because of the potential for language barriers. But it aggravates me that CM's don't always take care of it. For those that have, I've thanked them.

MaryLiz

 

[UKVermonter]

I wish cast members would tell people who smoke, while walking around the park, to go to a smoking area. I used to tell people myself, but got into too many scary situations with smokers.
I also wish they would enforce rules, such as no flash photography on certain rides and shows. It's very annoying when you are just trying to enjoy yourself, and all of a sudden there is a flash in your face.

Last November my wife and I went to a smoking area to have cigarette, just sitting there a woman came up to us and said how disgusting it was for us to smoke at Disney when there are children to have to breath in our smoke. I do agree that smoking is bad for your health, but it is our right to smoke and if Disney allows it and provides areas for people who smoke then the woman should of found a area to rest that doesn't allow smoking which I know is far more available than smoking areas. I didn't make a big deal of what the woman had said but I did defend myself by saying to her that I was sure just around the corner there was some more benches and after we had finished there she was resting in the shade and we had been sitting in the full sun. Go figure.

 

[BTown]

I think someone summed it up in an earlier post when they said that CMs can't regulate common sense. CM's have enough on their plate as it is, making sure the daily operations are running smoothly, and keeping an eye out on major rule infractions to be able to catch any and every rule breaker, especially the ones which might be considered minor or trivial.

As far as the no smoking rule goes, I would imagine that most CM would confront someone who is breaking this rule. To be honest, I could probably count the number of times on one hand that I've seen anyone smoking outside the smoking area on any trip, and of those times, considering that we were simply walking past them in an open air area, I could hardly consider it a discomfort. Of course, rules are rules, but I think when CMs are reluctant to approach these rule breakers, is because probably in more cases than not, it isnt actually noticed, or fear from the CM of encountering someone from another country who does not understand America's fixation of banning smoking from all imaginable places.

 

[suezb]

I don't work at Disney, but I do work for a nation wide department store. The reason in that store that people do not interfere in many cases is not because "the customer is always right", but because they value your safety above everything else. (Which I'm sure their concern isn't about my safety but about not being sued)

For example: If a kid is reported missing by a parent, the station people all all doors and begin a search for the child. HOWEVER, if you are at a door and see the kid being pulled out of the store, you are not allowed to follow after. Their reasoning is, you have no idea what the guy has, and maybe he'll pull a gun and kill you. I know that I personally would say "screw the rules" and go after the kid, because I would never be able to live with myself afterwards if something happened to the child. But I do see their reasoning, even if I don't like it.

For other situations not as drastic, they don't want you to interfere either, but want you to get a manager or security. The reason again is your own safety. Sure, someone may just be yelling in line or doing something rude, but how do you know how they'll react? I had a man one time stand there for over 5 minutes telling me to "shove it up your *****" just because he didn't like the price of something! They would rather get the person out of the door, then put you at risk. There are so many odd people out there who may go ballistic on you and hurt you physically just for the mildest events, that they don't want you to take that risk.

Again, I don't know how Disney is, but perhaps the reasoning is the same; there are many cases where their employees would be at risk by confronting these rude people, that they don't want them to take the risk.

 

[lustergirl]

Don't you people recognize the OP??? Always stirring up trouble on these boards. Everytime he/she posts it gets everyone in an uproar. Run very fast, run, run

 

[just another guy]

I guess it depends on your definition of "something stupid". I don't think enforcing a no-smoking policy is stupid ... my family should NOT have to endure those who choose to ignore a very specific rule. I find the worst park for offenders is EPCOT ... and I've kind of reasoned that a lot of these kids from around the world that work there aren't comfortable approaching offending guests ... one because of their age, and two, because of the potential for language barriers. But it aggravates me that CM's don't always take care of it. For those that have, I've thanked them.

MaryLiz

Anything "stupid" is something that ignored won't get me in trouble. Case in point, a guest using a refillable mug at a table service restaurant. They were told by their server they couldn't do it, and then came to me for a refill. I said, "this is for to go right" and she said yes. I then watched them walk over, and sit back down at their table. I sarcastically told the sever that they should be charged for a drink. The server agreed ,but still didn't charge them. I'm sure such a cheap guest as that would have raised hell. Its just not worth it.

 

[maryliz]

Anything "stupid" is something that ignored won't get me in trouble. Case in point, a guest using a refillable mug at a table service restaurant. They were told by their server they couldn't do it, and then came to me for a refill. I said, "this is for to go right" and she said yes. I then watched them walk over, and sit back down at their table. I sarcastically told the sever that they should be charged for a drink. The server agreed ,but still didn't charge them. I'm sure such a cheap guest as that would have raised hell. Its just not worth it.

ITA with such a situation.


MaryLiz

 

[BeckWhy]

Last November my wife and I went to a smoking area to have cigarette, just sitting there a woman came up to us and said how disgusting it was for us to smoke at Disney when there are children to have to breath in our smoke. I do agree that smoking is bad for your health, but it is our right to smoke and if Disney allows it and provides areas for people who smoke then the woman should of found a area to rest that doesn't allow smoking which I know is far more available than smoking areas. I didn't make a big deal of what the woman had said but I did defend myself by saying to her that I was sure just around the corner there was some more benches and after we had finished there she was resting in the shade and we had been sitting in the full sun. Go figure.

*shakes head*

This stuff always gets me. If you want to smoke, then smoke. IT'S LEGAL IN THE USA! If you were smoking in a nonsmoking area, I could understand her saying "please don't smoke in the nonsmoking areas" or something.

It's like I live in NYS and smoking is illegal in all buildings or something like that.

If she or other people have such a problem with their kids breathing in smoke.. then they should ONLY go to places where smoking is NOT ALLOWED.

(I am not a smoker and never will be. But people have their rights!)

 

[jetstrip19]

I think sometimes it depends on the CM's demeanor as well, when we were on the movie ride in MGM the CM clearly stated at the beginning no photography, well the idiot behind me kept taking pictures, and as the ride is going there are 2 different CM's touring the ride, well the 1st CM could have cared less, but the second in Bonnie and Clyde outfit was getting way pissed and she must have told him 3 or 4 times but she left the ride and the original guy came back and said nothing. All I kept thinking of was that episode of the Simpsons then they went to the Itchy and Scratchy amusement park and the characters go crazy!