I need some advice, serious problem (update 05/05/09)

Of course he didn't answer nor return my messages I left on both phones. Silly me for thinking he would. I just think it's an odd coincidence that he finally called Kat back after months of not doing so once she posts here. (I did send him the link to this thread to be fair a few weeks ago.)

Kat, when did you schedule your vacation with Tony? I cancelled mine in very early August.
 
That is the only way to know that your reservation actually exists. Then understand that he has completely and intentionally stolen money from another DIS member. His call back to your husband does nothing to enhance my confidence that you will actually have a reservation when you finally arrive (unless you get the luggage tags in the mail).

Anyway, I think your only option is to conference call MS with him to at least verify that the reservation exists. I would have absolutely no reservations about contacting him at his place of business, church, or neighbors' house, if I had sent him money and he did not return my calls. And that goes double, knowing that he has ripped off someone else. Heck, you may even want to vist him in person at his place of business - at least he then knows you mean business.

I get a little frustrated when I hear how timid we are when it comes to expecting proper repsect and service. I have rented several times, and if I treated anyone this way I would expect to be publicly "called on the rug" about it - and be sued. You have paid for service and its time to demand it, or your money back!

So demand a conference call with MS. You might also ask your lawyer to send a nice letter to him along with a copy of the contract. Just remember that he has stolen from another DIS member already - so nothing you do should be considered disrespectful.:thumbsup2

Thanks for your time. Good Luck - and for any future renters out there, always ask for references.

Brian
 
Thanks for your time. Good Luck - and for any future renters out there, always ask for references.

Good advice Brian...but there is really no way to verify that the references given are legitimate either as they could just be giving you the phone number of a friend or relative. It's not like you can call member services and confirm that the people did stay using the member's points. In some cases you might be able to piece some history together by using these boards, but you'd need the usernames of both the owner and the renter. In the end, it's really just a crap shoot as to whether or not the transaction feels right, and sometimes (but not often) even when it does -- things still don't work out.

Kathy: I wonder if the owner called back only because you mentioned in your post that you were able to find his personal information online. Of course Kelli has access to the same info -- so she could start contacting him at his place of business as well. I don't know, he may actually feel like he held up his end of the bargain. But whatever the case, to not return phone calls and explain the situation is what's creating the red flag here.
 

I called him at work this morning. I wasn't able to speak to him but did leave a voicemail. I feel like a stalker. But just want some sort of response from him. The certified letter is also going in the mail today.
 
I was surprised at that as well, that he finally contacted me. But i never had his cell # before and never tried it until yesterday, it took but one call before he returned it. I am still very leery and am going to ask for a written confirmation to be faxed to my husband on Monday, then I will feel better. if not then I will try for the conference call with MS. They are very unhelpful tho if you aren't a member.

I will keep up with the thread and let you all know whats going on!
 
It's no surprise to me that he hasn't returned any of my calls. (home, work and cell) I sent the certified letter so hopefully it arrived today or tomorrow. I should track that.
 
I received a call today from the owner. I won't go into his specifics at all but promises to resolve our situation in the next month. I'm hopeful and will keep you all posted! Thanks for hanging in here with me. I had a horrible 2007 so maybe this is the start to a great 2008!
 
I emailed this morning to see if they made the call...no word yet. I also have my husband calling the cell # to see if they made the changes, then I plan to send a mini email contract to confirm the changes on the specific dates.

I'm glad you at least got a return call kelli! What did he say as to why he hadn't contacted you? I assume it was the letter that prompted the call right???
 
I emailed this morning to see if they made the call...no word yet. I also have my husband calling the cell # to see if they made the changes, then I plan to send a mini email contract to confirm the changes on the specific dates.

I'm glad you at least got a return call kelli! What did he say as to why he hadn't contacted you? I assume it was the letter that prompted the call right???
 
I received a call today from the owner. I won't go into his specifics at all but promises to resolve our situation in the next month. I'm hopeful and will keep you all posted! Thanks for hanging in here with me. I had a horrible 2007 so maybe this is the start to a great 2008!
That's great news! It pays to be persistent :).
 
Just to let you both know...

He had a rental reservation which went through okay in December. I understand the renters were not the least bit happy with the customer service, but at least the ressie was legit.
 
Just to let you both know...

He had a rental reservation which went through okay in December. I understand the renters were not the least bit happy with the customer service, but at least the ressie was legit.

Thats comforting to know actually, thanks! At this point I could care less if they are nice are not as long as my ressies is there and we get our DDP so our 2TS anniv meal isn't out of pocket!
 
Kat, PM me. I'll give you more details. I just don't want to post his personal life info on the public board.

Jim, Thanks for that info! Good to know.
 
Just wanted to let everyone know I confirmed with the hotel this morning, for my own piece of mind, and the ressie is legit and in tact!!!!
 
Good!! Now, let's just hope he sticks to his word in regards to my situation. He has about a week or so to do so.
 



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