Lain
DIS Veteran
- Joined
- Oct 4, 2014
- Messages
- 9,372
any success on the uber? slickdeals thread report a ton of cancellations.
Walmart.com is notorious for cancelling e-gift card orders. I successfully ordered a $100 Uber GC using Chase Pay, then tried for one more and got cancelled twice. I contacted customer service through chat who gave me various lame excuses why my order might get cancelled -- even because I used Chase Pay and suggested I use a different method of payment. I told her that I used Chase Pay for my first order and didn't have problems. I informed her that cancellations of e-gift card orders happen to me all the time, and asked if she could check if there was some kind of fraud alert on my account.
After a pause, she replied:
Thank you very much for your patience today. After carefully checking the order, my records show me that your order did not pass some of our security checks during processing. These checks are in place for your protection to prevent unauthorized use of your credit or debit card. I have escalated the order to our higher departments so they can verify if it was cancelled by error. This process can take 30 minutes, but I recommend you to replace your order in 1 hour, just to make sure that our billing team have verified all the information. After you place the order, it may be placed in hold for 24 hours while our billing team verifies all the information, you may receive a call from our validation team to verify some information. If everything is correct, the order will start processing after those 24 hours.
I placed another order for Uber GCs about 1.5 hours later, and it went through fine. Got my second card in less than 10 minutes.