UR -> Virgin -> ANA booking experience for Tokyo (so far):
Searched through United and saw tons of availability in F and J in June 2019 for one passenger, two was coming up very scarce as the window we have to go is VERY tight. Probably because of the MR promo. I decided to just book it as the change fees are only $50 if I really need to change the dates.
1st call to Virgin to inquire - CSR tells me that absolutely nothing is showing up around my dates for either Nartia or Haneda for two passengers. Advises me to call back later as ANA might release more rooms (later saw on r/awardtravel that it is VERY rare).
Me and SO decided the J class is already pretty secluded and even if we were going to sit next to each other, it would be hard for us to talk. Called VS again to inquire about booking J & F one way and F & J the other and vice versa for SO round trip.
2nd call to Virgin - It worked. Call was really easy. CSR understood exactly what I wanted on the first try, put me on hold for 5 minutes and came back with the reference numbers. Told me to call back in 24hrs. 200kVS points and $300-ish each for taxes and fuel.
Here's the start of what's making want to



with UR...
Me-175k SO-35k
Log onto UR to combine points (SO's FU -> My CSR) and get an error "This card is not eligible to receive points from you at this time." Tried SO's CFU -> CSR and get another error, so I decided to call Chase. Me and SO have the same address as we live together, so it should be no problem.
Call 1 - CSR tells me that SO needs to be an AU on my CSR to transfer UR and I would need to pay $75 (What?).
Call 2 - Nice CSR tries to transfer the points manually through her system but is getting the error as well. CSR escalated it to a technician and advised it could take 7-10 business days. Eh. Call was at 1am last night, so no management was there to help me.
Call 3 - Asked for a manger, so the CSR put me on hold. Talked to the supposed manager she tried to transfer the points to no avail. Put me on hold for a good 20 minutes and she tried every which way to transfer points from my Chase cards and SO's cards to get them together. She even tried to transfer SO's UR points to my VS account through UR to no success. Advised me that none of the ways she has access to aren't working and would have to escalate it further. Also tweeted @Chasesupport as a hail mary this morning and haven't received a reply yet.
Figured to call VS and have them cancel the reservation since I wasn't going to meet the 24hrs. to book with only 175k UR in my account. Agent gave me 72 hours more to call back with payment!
Still haven't combined the points yet. Saw this
https://pointsyak.com/miles-and-poi...wards-unexpected-error-when-combining-points/ and figured this might be the problem. CSR was "attached" to my CIP.