Thank you! I know on my own cards (in my name) I have the apps on my phone and check at least once a day. I am not that careful with his, maybe once a week. I think what happened with this is that they called in and changed the address and then got off the phone and then made the $800 Virgin Mobile purchase. That triggered the email alert.
I am not sure what exactly took so long. DH said that he talked to someone and then they put him on hold. He got from them that someone had called in and was able to change the address on his Chase account because they had the complete Reserve number as well as his birth date and social security number. Then they made the charge right after that (and at least Chase triggered the fraud alert and it came to my email). This was a little weird because they have the complete information enough to make changes to the account. It then took longer too because he has three accounts and the Reserve, Ink, and a Disney and it changed the address across the board on all three. About a year ago there were some weird charges on his Amex for like $1. It went through for like 3 months before I was like "seriously, what is that?" and then he said he didn't know. We called it was fraud, and cancelled the card no problem. I guess they were thieves that were starting way small!
I hope it is all straightened out now too! I guess I am on a break from cards for a while. I am at 5/24 until next March and now I think I will wait a bit before I have him get one. We have the 90 day fraud alert on now.