I am so frustrated with Alaska Airlines. I started collecting Alaska/Hawaiian cards because everyone seemed to find these points valuable, especially for booking partner airlines on international flights. But they have been a huge bust for me.
First, I attempted for weeks to book a flight to Ireland for my daughter and husband next summer and just kept getting the error "We're sorry, we aren't able to confirm space on these partner flights, try changing dates, cities, etc." It was an AA flight. I called and they were just like, "yeah, we don't have control over the partner awards, sorry". Tried different dates, flight times, etc. Nope. So I kept waiting and then just gave up and was able to scrape together some AA miles.
Then, I lost all access to my account during the transition to Atmos. Could not get through to them with wait times around 2-3 hours. Missed callbacks. Finally after FOUR HOURS on hold yesterday they were able to get me in. Great.
Was going to use these points for a trip to New York next month. AA flights. Same error. On every flight that day. I'm going to lose it. Of course, it doesn't tell you until you hit purchase if it is going to work. It isn't like you can play around with it and try different things. And it is recommending different days and cities. Uh, no. I need THIS day in THIS city!!!
Are partner flights EVER available through Alaska? Because I am starting to feel like they are not.
According to Google, phantom availability is an issue. I wish I had realized how big of an issue because now I have all these Atmos awards that I can't even use!
Ugh. Sorry for the rant. I just need to get it out and warn anyone else counting on Atmos points for partner airline bookings. There is no guarantee that what the site says is available is actually available!