FloridaNative8
DIS Veteran
- Joined
- May 31, 2012
- Messages
- 592
Hello!!
Does anyone have experience with getting AA miles refunded? I redeemed AA miles to book a room at the Dolphin (through useaamiles.com), checking in on 3/19, and another at the Swan for a family member, checking in on 3/21. I know the cancellation policies are outlined on the reservation (cancel 5 days prior), the Dolphin room was a refundable rate, the Swan was non-refundable. However, on 3/13, Marriott sent out an email that the restrictions were eased considerably for all rate types.
I called and cancelled both rooms on 3/17. and was told they'd both need to be escalated. I received an email cancellation for the Dolphin, not the Swan. I called about 2 weeks later, since no points had been returned. They said it may take 30 days. Okay - I can be patient.
I received an email last night indicating that Marriott had refused to refund the money/points, since I didn't cancel by the 12th?? I called this morning to dispute, letting them know the Dolphin wasn't even open during my scheduled check-in (they closed on 3/17), and that the penalties had been eased. Their response was, sorry, that's what the hotel said. I asked if it was AA's refusal or Marriott's - they blamed it on Marriott.
I called Marriott, who confirmed what I knew - I should be refunded in full. I was well within the 24 hours for both reservations, and they had removed penalties during this time.
Any advice? I know in the grand scheme of things, and in light of what people are going through, 100K AA points are really nothing to be too upset over. We are fortunate that both DH and I are working and busier than ever, we're healthy, and have no complaints. We may have to postpone our July Disneyland trip (which was the reason I joined this hobby and board!), but we are okay with that. This just isn't sitting well with me, with the misinformation I've been given.
Does anyone have experience with getting AA miles refunded? I redeemed AA miles to book a room at the Dolphin (through useaamiles.com), checking in on 3/19, and another at the Swan for a family member, checking in on 3/21. I know the cancellation policies are outlined on the reservation (cancel 5 days prior), the Dolphin room was a refundable rate, the Swan was non-refundable. However, on 3/13, Marriott sent out an email that the restrictions were eased considerably for all rate types.
I called and cancelled both rooms on 3/17. and was told they'd both need to be escalated. I received an email cancellation for the Dolphin, not the Swan. I called about 2 weeks later, since no points had been returned. They said it may take 30 days. Okay - I can be patient.
I received an email last night indicating that Marriott had refused to refund the money/points, since I didn't cancel by the 12th?? I called this morning to dispute, letting them know the Dolphin wasn't even open during my scheduled check-in (they closed on 3/17), and that the penalties had been eased. Their response was, sorry, that's what the hotel said. I asked if it was AA's refusal or Marriott's - they blamed it on Marriott.
I called Marriott, who confirmed what I knew - I should be refunded in full. I was well within the 24 hours for both reservations, and they had removed penalties during this time.
Any advice? I know in the grand scheme of things, and in light of what people are going through, 100K AA points are really nothing to be too upset over. We are fortunate that both DH and I are working and busier than ever, we're healthy, and have no complaints. We may have to postpone our July Disneyland trip (which was the reason I joined this hobby and board!), but we are okay with that. This just isn't sitting well with me, with the misinformation I've been given.