@Killer Fish I believe you and your dw are in the hospitality industry. I have a question for you. I was visiting my dd at university this past weekend. I was staying the the Delta (Marriott) Kingston (where I have stayed on twice since Labor Day). I booked a corner suite because it's my favorite room. About an hour after I arrived the young couple in the adjoining room arrived. They chatted
very loudly (as in I could hear every single word of their conversation as if I was in the room with them); then they got down to some
very adult business very loudly. I was shocked beyond belief as I could hear
everything. I called the front desk to advise them of the situation -- they said that they would talk to them and say that there were multiple complaints. I spoke with the front desk again on my way out for dinner about an hour later and they said they were handling the situation. A room move for me wasn't possible as all the suites were booked for the weekend (there are only 2 per floor).
The young couple returned to their room for the night about an hour after I did. I could hear them getting ready for bed, so put in my ear plugs. But the ear plugs weren't enough -- they soon got down to business again,
very loudly. It was 11:30pm by this time; I called the front desk again and they offered to move me to a room (not a suite) just to sleep for the night, except I was already in my pjs and had the dog with me, meaning I'd have to get dressed, empty the doggie bowls, pack them up, leash her up, and move, only to do the process in reverse the next morning, which was not appealing to me at all, so I declined. The next morning all they offered was 7,500 points for a night of basically no sleep (after the couple was finished with their business they talked very loudly until 2:30am, then were at it again at 6:30am, which woke me up; thankfully we all went back to sleep once they finished).
I did hear the front desk try to call the room next door twice (I could hear their phone ringing). The guy answered on the second call and I could hear him talking with them. He told his female companion she was being too loud and they both laughed hysterically as though it was the funniest thing they had ever heard.
I was able to move rooms on Saturday morning. When I spoke to the front desk at check-out yesterday they said they wouldn't be offering me any more points since I declined to move at 11:30pm (which I didn't even think was reasonable). I did take a short 2.5 minute recording (taken with the video camera facing the room so I would have proof it was taken in my room) of
the noise as proof and played it for the front desk. The front desk also wrote me a letter saying that they agreed the noise level was unacceptable and apologizing (they left it under my door on Friday night).
My question is this: do you think 7,500 points is reasonable? I don't, since my 35,000 FNC wouldn't even get me a basic room over the weekend (base is 40,000). Before I write a review on TA I was wondering if I am being unreasonable. I was also thinking about posting the sound video on Twitter and tagging the hotel (of course I'll have to open a Twitter account first!).