So I tried a Shack Shack burger for the first time this week, and I have to say I'm not a fan. Everything was very fresh. The leafy lettuce looked picture perfect. The sliced tomato were very juicy. The potato bun felt moist and warm. But the hamburger patty, which I always consider the whole point of a cheese/hamburger, was way too mushy. I prefer patties with a bit more substance and structure. Whatever meat they use for the patty was just too soft – juicy and fresh, but again too mushy.
I also tried their chicken sandwich. The chicken breast was thick, well battered and crispy, perfectly cooked, and juicy. Loved the taste of the pickles and the buttermilk herb mayo together. It felt very cool and fresh and was a nice balance to the fried chicken. It was messy though! The chicken and lettuce were sliding around between the bun and the sauce got all over the wrapper and my fingers. I'd say Shake Shack's chicken sandwich is better than Popeyes which I tried recently, but not better Bakesale Betty's in Oakland.
To bring it back on topic, I did use my Amex Gold $10 dining credit.