I have the code!......oh wait, no I don't

[Shell0616]

So I called Disney a couple of weeks ago and got a very nice castmember. He looked for me and said I had the code. I put a 7 day hold on it. I called back 6 days later to ask for the code so I could write it down and call back 3 days later when I got paid and could put the deposit down..

This time the castmember I spoke to was not as nice. She wasn't rude or anything she just wasn't friendly. She kept cutting me off when I tried to talk. She said that I did not have a code and she didn't know how or why the first cast member had given me the discount. She then put me on hold and went and told her manager. I really got upset by this. I don't want to think that the first guy got into trouble because of me. She then said If I didn't put the deposit down now I would lose the disount because I shouldn't have been given it in the first place.

I went ahead and put the deposit down and switched resorts ( my other reason for calling)
I was so upset that I emailed Disney. I asked them why they make such a big deal of letting their employees look for discount codes. Why attach them to someones name if they don't want you to have them? I don't appriciate that some of the reservation employees treat you like they are doing you a favor when they "let" you book a trip.

I really do love Disney but this whole system is crazy

 

[disneysuncat]

Do you still have your email confirmation of the first booking (where it would show the discount???) I I have a discount (after some talking) and my email had the link to the reservation and the three-letter code they used beside it. If so, maybe you can email Disney or call them or something about it.

 

[Shell0616]

I do have the email and it does show a 3 letter code. But I thought the codes were really long numbers not just the 3 letters? I did include the confirmation number in my email to Disney but I doubt I will hear back.

I am glad I ended up with the code. I am just upset that the first guy who helped me might be in trouble. I'm also upset that they make it such a big deal out of this. If Disney has been kind enough to put a code on your name or email then the employees should be able to access it. It should not be an issue of getting in trouble for giving good customer service. That is something they should be rewarded for.

 

[mbanks21]

The really long number translates to a 3 letter code

 

[mickey2minnie1]

Enjoy the benefits of a code and start planning a great trip!

 

[Sandisw]

That is what happened to me as well but I had put down the deposit the first time. When my travel agent called back to get things transferred to her, we were told I was given it by mistake but they would let me keep it because they had already billed my credit card.

The bottom line is make sure you get the code information before hanging up (or book it) since it seems Disney CM's give different answers all the time.

 

[HLAuburn]

I think we talked to the same CM because I had the same thing happen to me last week. I asked him to check for a code, and he said I had the 40% off one. He quoted me a complete package price including the discount on the room. He told me all the dates that applied and told me I had until March to book. Since our original dates weren't available, I told him I would call back.

So about an hour later I call back and was told there was NO code, just the 3letter code which also needed the 13 digit PIN to use it. I was a little mad at this point since then previous CM had told me I had the code and even gave me a complete package price. All she could say was that I was given wrong information and she wasn't sure why the original CM told me I had a code. Needless to say, I'm a little bit mad and disappointed.

 

[LuvsTinker]

I got one of the nice CM's last week that found my code.

But I definitely agree with you that it stinks for those who call and have a code and the CM will not look.

 

[disneyJMD]

I also received a code via email. I called and did a seven day hold on a room for March, as I was waiting my credit card payment to clear. The CM looked up the pincode attached to my name and then confirmed the number was the same one that I had on my email.
Long story short, my reservation was cancelled as it took too long before I called back to make payment, and when I went to rebook, the CM that took my call looked for the pincode as well, and said there wasnt one under my name. She was very unpleasant. I ended up calling back later and speaking with another CM, who said they found the 40% code on my name and allowed me to rebook under it! It totally is about who you talk to!

 

[DisneyDancin7]

how do you get a code?

 

[Alphabetsoup]

This is why I always get the CMs name, and whether they are working from a call center or home (that is usually easy to tell due to background noise). That way if there is a problem, you can call, request to speak to a manager and voice the complaint -- as well as having the needed details for a written complaint should it progress that far.

And yes, it is very frustrating when you get told one thing, then another.

 

[jmetz1028]

I had a CM tell me I had a code attached to my name and my DH's name but it didn't go into effect until 1/15 so she couldn't give me the details. When I called back on 1/15 to get the info and book my reservation, the CM i spoke to got very angry and said the CM should have never told me that and wanted to know her name and told me there was nothing attached to my name. I'm afraid if I would have given that CM the nice CM's name she would have gotten her in trouble. Apparently my code "disappeared". I eventually got the 40% off discount but that's a whole other story.