I stopped in at ToysRUs today to return something, and there was a very irate man in front of me at the service desk. He was trying to return a computer game that was open. The clerk politely told him they cannot accept games that are open unless they are damaged, and in that case they replace them with the same item. He said he didn't want the same item because his kids didn't like the game (thereby admitting it was used). The clerk was apologetic but firm. The man swore, grabbed the games and left. I returned my item, and as I was walking out the door I saw the man URINATING on the exit doors screaming obscenities and telling the store to, shall we say, fornicate with itself. He almost got it on me when I walked out! I have to admit what I said to the man was not at all ladylike, but I refuse to apologize for it.