LOL I also stated that I had changed my mind about her since she was nicer to me on my second phone call with her. DH is in sales and when I told him what she said to me, he told me it was unprofessional. He has many clients that change and/or cancel appointments and/or change their minds and cancel their policies or want to review the policy several times over before they make up their minds. However, he treats each one as a preferred client as that is the best way to keep old clients, make new clients and gain referrals. The indecisive buyer may one day surprise the salesman by earning them a surplus of commissions. And that is how sales persons should view every client. Example, my sister sells newspaper subscriptions and so does her boyfriend. She will not approach individuals who do not have teeth, are poorly dressed, etc. as she feels these individuals could not afford the paper. However, her boyfriend proved her wrong by signing up these individuals that she passed up. And he wound up with more sales that day. Case in point, you treat all potential buyers the same no matter how different or difficult they are.