Whenever I've hit a glitch in any part of the Disney Reservation system -- resorts or dining, I've called Disney and discussed it with them personally.
In this case, I'd:
1- call the WDW Dining Line: 1-407-939-3463 (hope this is the right number).
2- be in a happy mood with a smile in my voice, even if I'm steaming
3- make sure I'm talking to a super-friendly, helpful cast member. If the cast member isn't the best, I'd say I have to answer another call and then try the number again
4- In you most friendly voice, say something like, "I really hope you can help me, I'm so confused and frustrated . . ."
5- then tell the story in your most heartfelt voice. They want you to be happy when you're done, and it probably doesn't hurt that there is an option to leave feedback at the end of each call. I know if I were a cast member, I would want to score high.
If you've already tried this, try again. Sometimes getting the right cast member can make all the difference.
They are powerless to create reservations that do not exsist, but some are so gifted at dining options they come up with some resourceful ways to help.
Good luck. I'd be frustrated, too.
