I got through just before 8. Called from two AT&T cell phones, in GA. At 6:57 - got message they were closed. Same thing at 6:58, and 6:59. Then got busy signals for almost an hour (interspersed with network busy messages).
I never got placed on hold once I made it through, but I also didn't ask to speak with anyone. I was looking for 6pm on Sun 12/16, party of two, auto-system came back with 5:10 or 5:25 (picked 5:25). I made sure to pronounce my name very clearly, and aimed for the same speed of spelling as the recording. It sounds like the computer did a better job of spelling my name than most people do, so that's good!
I didn't take the survey, because I was concerned that might keep a coveted phone line unavailable for longer.
Good luck everyone ... I am off to make more coffee, now.
I never got placed on hold once I made it through, but I also didn't ask to speak with anyone. I was looking for 6pm on Sun 12/16, party of two, auto-system came back with 5:10 or 5:25 (picked 5:25). I made sure to pronounce my name very clearly, and aimed for the same speed of spelling as the recording. It sounds like the computer did a better job of spelling my name than most people do, so that's good!
I didn't take the survey, because I was concerned that might keep a coveted phone line unavailable for longer.
Good luck everyone ... I am off to make more coffee, now.