I got my BOG ADR!!!!

[ocean134]

The CM I spoke with had to laugh. He said he hasn't search for Chef Mickey's one single time today. That just never happens. LOL

 

[katiemely]

Got it! Trying on and off all day paid off. Didn't get through til after 1:00 but got our Valentine's Day ressie booked. :sigh of relief:

 

[daisy112878]

After seven hours of trying, I finally got through to the automated system, only to find out that all eight days of our vacation are already fully booked. So much for getting up at 6 am and "hanging in there." If you are trying for Dec. 12 - 18, you can stop calling now.


I love Disney with a passion, but I am really angry about this entire experience. I suppose the 'suits' are jumping up and down over the popularity and all the money this is bringing in, but I always found Disney to be a company who valued all guest interactions and wanted to always "exceed expectations". They have stumbled badly this time.

This has already marred our vacation and perspective of Disney's attitude toward their core customers and will certainly color my feelings about Disney overall in the future. I realize there are only a limited number of seats available, but I think this mad rush could have been avoided by not making such a huge announcement and just soft opening the reservations. The number of reservations per call should also have been limited to give more people a chance to be seated. And calls should not have been transferred from other Disney lines, such as the Disney Store, putting those callers ahead of those who were waiting on the correct queue. This was a fiasco. If Disney hoped to achieve good "PR", they may have actually alienated more customers than those they pleased.

Anyone else feel this way?

Just so you know there are christmas parties at MK on december 13,14,16,18 so you would not be able to eat there after a certain time anyways which makes it harder since more people are trying for fewer time spots.

We're going Dec. 15-22 and there is no reservations. There are 4 christmas parties while we are there so I knew it was a long shot to get in. We'll just go for lunch. Everyone is entitled to their opinion but I wouldn't let this mar my vacation. And I seriously doubt this will cause long lasting issues with Disney or even short term ones.

 

[4DisneyDuvaks]

Also, I know this is not the correct forum to complain about it, but how thoughtless to grab up each ADR at 5 PM the week that you're there, just to cancel 6 of them, and keep the one you want.

I do believe in Karma.

Wow, that's just cruel! Karma is a powerful element.... they'll get theirs somehow! It upsets me to think of the MANY, MANY people who tried their best and were unable to get reservations and perhaps part of the reason was because others were hogging them

 

[Revealed]

It took me about hour of trying and waiting on hold to secure my reservation by CC. I'm sure glad I found this out as I originally booked BOG through the automated attendant this morning at 8AM after hitting redial for about an hour. So for all of you that used the automated attendant this morning and did not provide a Credit Card —*call back and secure your time with a CC even if you already have a confirmation number. I was able to get the same day and time slot I originally booked, but this time with a CC. They canceled my old one and issued me a new confirmation number.

 

[MickeyNicki]

Took 90 minutes to get through at 7am this morning. Finally got the automated thing and was able to snag dinner on 12/8. An hour ago my BFF called to tell me that the reservations will be cancelled tonight if I do not call back with my cc number.

28 minutes on hold and they added my cc number. The CM said all non cc hold reservations will drop out of the system tonight. In order to not lose the reservation she had to charge a penny to the card and refund it.

She also mentioned the soonest available date for BOG is now 12/19. No other dates are showing available. She then said that as of tomorrow more will be available because of the cancelling without the cc hold.

If you see your reservation on your WDW account today but do not call back to add the cc number you will not see your reservation online tomorrow.

 

[stpats317]

I was a little concerned as my cancelled and re-booked reservation did not show up on our reservation page. Waited a while and checked again and thankfully it is now there.

 

[ericar]

This is the fastest growing thread I have ever seen on this site.

 

[GraceMonica]

I made two dining ressies. I first made one for a friday, and after thinking about it, I called and made one for the Thursday. After getting my CC linked to the Thursday, I canceled my friday (which would have been canceled anyway due to no credit card!)

I don't have any regrets doing this...but I work nights and waking up at 6:55 and trying for four hours is not how I usually plan my mornings.

Ugh. At least the 13 other people in my group will be happy! (Only my immediate family will understand what I went through to get this!)

I went through the whole disney designer doll fiasco, so this was a walk in the park. (Why does disney make me lose sleep so much!?)

I hope the food isn't mediocre....GUYS...what if the food sucks? I think ill be laughing at that point...who knows!

 

[krmlaw]

i just feel bad for the people who dont know about the CC linkage ...

 

[ericar]

After the crazy morning on the phone I keep checking online to see if my
BOG reservation is still there. It will probably be the first thing I do for the next week or so.

 

[North of Mouse]

For those that are worried about Automated line and your reservations, have you tried to pull them throuh your resort reservation on line (look up reservation with number and phone number)? It will pull your reservation and attach it to your resort reservation. I know I have made other ADR's through the website and it didn't ask for cc number. I just make sure it posted it with my Resort confirm. Just a thought.

No, you MUST give them your cc# TODAY if you don't want your ressie purged from the system Mine also showed in "my reservations" but they won't hold it without the cc# they said.

 

[Kcags]

Congrats to everyone who got their reservations. I decided lunch will work better for us since we are doing a shorter trip with no park hopping. Kinda bummed, but we will still get to go in the new castle! Anyway, congrats to all those who toughed out the phone lines! I'm sure it will be beyond worth it!

 

[GraceMonica]

The CM I spoke with had to laugh. He said he hasn't search for Chef Mickey's one single time today. That just never happens. LOL

I asked about Tokyo Dining after I got my CC on my ressie. She said it was all booked. Then she told me she has never ever seen it booked solid before so it probably wasn't in the system! So much for trying two kill two birds with one stone!

 

[candielips]

We are in! Jan 10 at 5pm.
We are also there over christmas, but could not fathom being there in all of that craziness, so I made the reservation for one of our last days.
Hoepfully, there will be some good reviews on here come November, or we will be canceling and just enjoying lunch!

 

[poohj80]

Wish I would have remembered that as DVC members we can use Member Services for dining sooner. All our possible dates are not available so guess we will be eating lunch there.

 

[poohj80]

She also mentioned the soonest available date for BOG is now 12/19. No other dates are showing available.

Does that mean they are all booked or just not available in the system yet?

 

[StarGirl11]

i just feel bad for the people who dont know about the CC linkage ...

You and me both. I am just glad I'm here and Mom realized something was wrong when they didn't ask for CC and called back.

 

[rsleleux]

Got it! Trying on and off all day paid off. Didn't get through til after 1:00 but got our Valentine's Day ressie booked. :sigh of relief:

We will be there for Valentines Day too! It took me all day as well!

 

[North of Mouse]

It CAN be added to an existing reservation, however, the regular dining line cm's have to speak to a different department to do it. Therein lies the problem and the waiting.

Yep, I kept mine too, but had to be handed over to someone else to "override" the system. CM wanted to cancel mine and look (yeah right) for another, and I said "no way". Was able to keep it, with cc# and NEW conf.#.