I Got A Response From Disney In Regards To My Letter To Mr Eisner

MsDisney23

<font color=blue>Has cabin fever-induced dreams of
Joined
Aug 6, 2002
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HELLO AND THANKS TO EVERYONE FOR YOUR PRAYERS AND KINDNESS. I DID GET A PHONE CALL FROM GUEST SERVICE. THE cm SAID THAT SHE HAD GOTTEN A CALL FROM MR. EISNER SECRETARY AND THAT SHE ASK THEM TO PHONE ME. FOR SOME REASON I DO NOT BELIEVE THIS. THE CM TOLD ME THAT I COULD NOW CALLS MEARS MYSELF, WHAT I THOUGHT I COULD MODIFY MY RESSIE'S. SHE SAID THAT SHE HAD READ MY LETTER, AND WENT ON TO TELL ME THAT ALL OF MY PROBLEMS IS DUE THEIR OPERATION SYSTEM. SHE ALSO TOLD ME THAT THEY ARE CLEANING HOUSE AND THEY ARE IN THE PROCESS OF GETTING A NEW OPERATING SYSTEM WHICH WILL COMBINE CRO AND DISNEY TRAVEL TOGETHER. NOT EVEN AN APOLOGY, I HAD TO ASK FOR IT!!!!

SHE DID OFFER TO CALL THE POLYNESIAN AND PUT ME IN A LONGHOUSE OF HER CHOICE. I CALLED BACK AND SAID NO THANKS, I DID NOT WANT HER TO PICK FOR ME, AFTER CHECKING WHERE SHE WAS PUTTING ME, I DID NOT WANT TO STAY THERE. I TOLD HER THAT I WOULD LIKE A BALCONY. SHE SAID NO PROBLEM, I WILL PUT YOU IN NUIE, I DID MY HOMEWORK AND THEY HAVE NO BALCONY. I TOLD HER THAT I WOULD FAX MY ROOM REQUEST IN 4DAYS PRIOR. SHE TOLD ME THAT IS CHANGING THAT ROOMS ARE NOW DONE ONE DAY IN ADVANCE BY THE ROOM CONTROLLER. NOT SURE IF THAT WAS CORRECT INFO, BUT THAT IS WHAT SHE TOLD ME.

I DID TELL THE CM ABOUT MY LOST OF VISION IN THE LEFT EYE AND ASK HER IF THERE ARE SPECIAL VIEWING AREA'S FOR THE BLIND AND "VISUALLY IMPAIRED" SHE SAID SHE DID NOT KNOW, SHE WOULD CHECK AND GET BACK TO ME, I HAVE NOT YET HEARD FROM HER.

NOW I WOULD LIKE TO THANK ALL OF YOU FOR YOUR KINDNESS, THOUGHTS AND PRAYER'S. PLEASE KNOW THAT I AM STRONG AND A FIGHTER, I BELIEVE IN GIVING BACK, SO I DO WORK WITH YOUNG DIABETIC CHILDREN AND THEIR FAMILIES IN OUR AREA. I ALSO VOLUNTEER AT AN ENRICHMENT CENTER FOR THE BLIND AND VISUALLY IMPAIRED. I DO HAVE SOME SIGHT, BUT NOT MUCH.

HERE IS MY ? TO ALL OF YOU. MY TRIP IS PAID IN FULL, MY RETINA AND CORNEA SPECIALIST HAVE TOLD ME I CAN FLY, TAKE MY EYE CANE AND HAVE FUN. THEY ARE WILLING TO LOCATE A RETINAL AND CORNEA TEAM IN ORLANDO IN CASE IF I HAVE A MASSIVE HEMMORAGE. WOW I THOUGHT HOW VERY NICE. THEY KNOW HOW LONG I HAVE BEEN LOOKING FOR THIS TRIP. I THOUGHT WELL 15 DAYS AT THE POLYNESIAN MIGHT DO ME A WORLD OF GOOD, TAKE MY TIME AND GET THROUGH THE PARKS, SPEND A FEW DAYS DOING NOTHING AND LET THE GIRLS LOOSE, HEY THEY ARE 17 AND KNOW THE PARKS INSIDE AND OUT. THIS WILL MOST LIKELY BE MY LAST TRIP EVER TO THE WORLD WITH SOME VISION. ALSO DOES ANYONE KNOW HOW THE BUSES ARE IN DISNEY AS FAR AS DIABILTIY GOES, ARE THEY FULL? I AM SURE SOMEONE WOULD LET ME SIT, I SOMETIMES LOOSE MY BALANCE.

NOW SHOULD I GO OR CANCELL? ALSO CM DID TELL ME THAT THEY WOULD BE HAPPY TO GIVE ME A SPECIAL NEEDS PASS IN THE PARKS.

ALL MY LOVE TO ALL OF YOU...... KITTY :)
 
YES ONE MORE THING, I DID SEND DISNEY ANOTHER LETTER TELLING THEM THAT IT WOULD HAVE BEEN NICE, IF I HAD RECEIVED A PHONE CALL STATING SOMETHING IN THIS MANNER. ON BEHALF OF THE DISNEY COMPANY WE WOULD LIKE TO APOLOGIZE FOR ALL OF THE PROBLEMS THAT YOU HAVE INCURRED WITH YOUR TRAVEL PLANS. I EXPLAINED TO THEM THAT I WAS NOT IN ANY WAY LOOKING FOR ANY KIND OF COMPENSATION, JUST A MEAR APOLOGY.....

THAT'S ALL........
 
I think you should go and have fun! It sounds like all the kinks have benn worked out. You will enjoy the Poly and I bet you will get an upgrade! Good Luck!
 
I THINK YOU SHOULD DEFINATELY GO AND ENJOY YOURSELF. 15 DAYS WILL LET YOU DO THINGS AT A MORE RELAXED PACE. THE POLY IS THE PERFECT RESORT FOR SOME REST AND RELAXATION. IT IS OUR FAVORITE RESORT BECAUSE IT IS SO RELAXING AND PEACEFUL.

SOUNDS LIKE YOU HAVE SOME GREAT DR'S THAT ARE WILLING TO HELP YOU SET UP A BACKUP PLAN FOR WHILE YOU ARE AWAY.

ENJOY YOUR TRIP AND LET US KNOW HOW IT GOES!
 

Sorry to hear that they phone call to Disney was just more of the same...someone not knowing the information they should have known. I realize that not everyone can know all the information, but it seems as if someone from a Guest relations department who handles complaints should know more than the guest they are calling. Also sorry to hear they didn't apologize.

As for your trip, if you doctor said it was okay to go, I would go. Sounds like he is willing to work with you and have the referalls ready that you might need. It also sounds like you could use the vacation right now. So my suggestion would be to go and enjoy your time there.
 
I THINK YOU SHOULD GO!

BUT BEFORE YOU LEAVE, PUT ALL OF THIS OTHER STUFF BEHIND YOU! IT IS IN THE PAST NOW! GO WITH A CLEAN SLATE AND AN OPEN HEART!

ENJOY AND SAVOR EACH AND EVERY DAY! LET THIS BE YOUR "TRIP OF A LIFETIME!"

REPLENISH THAT FIGHTING SPIRIT SO WHEN YOU GET HOME, YOU CAN CONTINUE YOUR FIGHT!!

HAVE AN AWESOME TRIP~~I'M LOOKING FORWARD TO YOUR TRIP REPORT!

BEST WISHES!
JUDY
 
Kitty-

You should definitely go & enjoy yourself. It sounds like you could use a vacation about now. But it also sounds like you have to double check everything the CMs are telling you.

Go & have a wonderful time!

Geri
 
GO!!!! Have a wonderful trip. You deserve it. Your girls will be right on the monorail and able to travel around very easily, while you kick back at the pool and get some well earned relaxation!! Take your time and drink it all in. Have the list of doctors handy, so you can relax. Prayers still coming your way. And also the ever-present pixiedust!!!
 
Please don't think I'm lecturing here, but:

I think maybe the best thing to is to put this bad experience behind you and go and enjoy yourself. You sound like you are putting too much emotional energy into trying to fix something that ultimately is not 100% fixable. Let go and let God, as they say.
 
I THINK YOU SHOULD GO AND HAVE FUN.

WDW IS VERY ADVANCED WITH THEIR IN PARK SERVICES FOR PEOPLE WITH DISABILTIES.

IF YOU HAVEN'T ALREADY I WOULD POST ON THIS SITES DISABILITY THREAD ANY QUESTIONS YOU HAVE REGARDING SERVICES FOR PEOPLE WITH LOW VISION AND THE BLIND.

TO ANSWER ANY OF YOUR QUESTIONS REGARDING WHAT ROOM IS BEST. DISNEY CRO HAS A SPECIAL SERVICES DESK THAT ASSISTS PEOPLE WITH DISABILITIES IN GETTING APPROPRIATE ROOM LOCATIONS. I USE A WHEELCHAIR BUT HAVE TO HAVE A TUB INSTEAD OF A ROLL IN SHOWER AND THEY HAVE ALWAYS BEEN VERY HELPFUL IN FINDING ME A ROOM TO FIT MY NEEDS.

ALSO DEB'S WEBSITE HAS A WHOLE SECTION DEDICATED TO PEOPLE WITH DISABILITIES PLANING VACATION TIPS.

http://www.wdwig.com/visual.htm

I HOPE YOU HAVE A WONDERFUL TIME....
 
Defintely go. Even if all you did was sit around the pool for 15 days it would be worth it. You really need a vacation. I know how important it is to you to see that castle...so go while you still have a little vision left, no matter how small an amount. Go and have a wonderful, stress free, relaxing trip.
 
DITTO WHAT ANGEL1 POSTED. GO WITH A HAPPY HEART AND HAVE THE TIME OF YOUR LIFE WITH YOUR FAMILY. DON'T LET ANYTHING GET IN THE WAY OF ENJOYING 15 DAYS IN THE MOST BEAUTIFUL PLACE ON EARTH! I HOPE YOU HAVE A WONDERFUL TRIP.
 
Kitty, go and have fun! It has been hard for you and the trip should help a lot. God bless you!!!!
 
GO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
:)
 
Hi, I say GO,GO ,GO! None of us know when our "next" trip may be our last trip! And this is only your last "Sighted Trip" to the World. One day you may just HEAR your grandchildrens laughter in the parks. I say "Father, thy will be done",and leave it all up to HIM. Good Luck and have FUN! Joan
 




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