Hadn't done one from Spaceship Earth! Ours arrived fine from Imagination Bldg. And it was our pics where each of us became an animal. They turned out so good I printed them out and framed them.
Now I got an e-mail wrong for one to my SIL so that could be the reason, but as another poster said -- definately check your spam mail. Do you have any controls set up that say no mail with images or anything like that?
Actually after reading the post AFTER mine ... I realized mine was from the Imagination Bldg. Oh my ... all those I's -- I'll be talking about the giant GOLF Ball in a minute -- I'm losing my Disney names ... Must Go Back Soon .....!