I complained to DLRP....

[torsie24]

And I must say I’m very impressed!

I e-mailed complaining that my room in SL (I paid for Lakeside Montana) was neither in close proximity to the main building (the furthest reach you can imagine!! And nor could we see the lake! (we were on the bottom floor, on a corner, amongst trees. I suggested they take this room off their ‘lakeside’ list, as there’s no way you can tell you’re by the lake!

As always I couldn’t make my Disney trip seem all doom and gloom so I made sure to let them know my trip was amazing and the hotel was very clean and staff were helpful as ever.

And in less than an hour they have come back to me with:

“Thank you for your correspondence concerning Disneyland® Resort Paris. Please know that our priority is to deliver Disney quality service at all times. As such, please accept our apologies for any disappointment that may have been caused on this occasion.
I would like to assure you that a reply to your comments will be sent as soon as possible.”

I’d made sure to mention I will definitely be back, so fingers crossed it will be a positive response.

I hate to be a party pooper, but I really feel I didn't get what I paid for...

 

[ukstitch]

And in less than an hour they have come back to me with:

“Thank you for your correspondence concerning Disneyland® Resort Paris. Please know that our priority is to deliver Disney quality service at all times. As such, please accept our apologies for any disappointment that may have been caused on this occasion.
I would like to assure you that a reply to your comments will be sent as soon as possible.”

Personally I'd be slightly disappointed that it took them an hour. That looks (to me) to be an automated response which a computer should be able to send out as soon as they receive your computer e-mail.

Hopefully you'll get a human response fairly quickly and to your satisfaction

 

[torsie24]

Personally I'd be slightly disappointed that it took them an hour. That looks (to me) to be an automated response which a computer should be able to send out as soon as they receive your computer e-mail.

Hopefully you'll get a human response fairly quickly and to your satisfaction

That was my original worry, but....

It wasn't only a complaint line, could be about anything at all, so at least someones read that I'm dissatisfied and filed it to the right place!

 

[Ware Bears]

I wouldn't worry about it being an automatic response ~ DLRP often take a few days to reply "properly". Here's some that you get a favourable response. After all, you didn't get what you paid for.

 

[Mrs Stonfiesta]

something similar happened to us when we stayed at SL in May 2006 = i paid extra for a lakeside montana room and when we got to the room the windows were covdered in the white sheety stuff as they were painting the outside of the hotel. i asked reception to move me as i didnt feel i was getting what i was paying for, they offered me a reduction in the room cost which was about 80 euros (they couldnt move us as hotel was fully booked). i was advised to write and complain when back which i did and was given a reference number to quote next time we booked. Next time we went to SL we were given an amazing room with a balcony and there were choc's and water waiting for us on arival! definitly made up for it

 

[marcus.ka]

That sounds great. DO you remember the number of your SL room you had on your second stay?

 

[Mrs Stonfiesta]

didnt make a note of the room but we were on the 5th floor

 

[ghockley1981]

anyone come back to you yet torsie ?

 

[jillrobinson]

Torsie that sounds like the rooms we had last time, very little view at all through the trees, but because you know the layout of the place you also know the lake's out there somewhere. We were given a free upgrade to it from a Montana room, but I wouldn't have been happy if we had paid the additional £75/room/night my sister had been comtemplating to upgrade and ended up in there - what a shame, hope they do something nice for you by way of recompence.

 

[torsie24]

Still haven't heard.....

I'll give them a week and then maybe reply...

 

[thehails]

I hope you hear back from them soon.

We had the same problem when we stayed at NBC, we had booked lake view on admerial floor, you couldn't see the lake unless you lent out the window and craned your head to one side. My DH spoke to the manager and explained we were really disappointed and next day they upgraded us to a honeymoon suite. That made it a truly magical visit for us