I can't believe this!

[DisDaydreamer]

Actually, "the squeaky wheel gets the grease" approach bothers me. The determination was made that the OP was low person on the totem pole in terms of being switched. What is happening is that someone else's room is now being given to the OP. The problem is still the same one, but unfortunately the new party will have even less notice of the change (if at all) and we won't necessarily hear about it unless the person is on the DIS. I think it is 100% appropriate to inform a customer of the consequences of making a special exception and letting them know that this is simply a "screw thy neighbor" situation.

Doctor P..... What the heck are you talking about...? "screw thy neighbor"? This person had no knowledge or input prior to the decision to downgrade them... This is not the problem of the guest, but a problem of DVC to make right. Yes, you are right that the new party will have even less time to decide how to make due (as I said before), but this is not the guest's problem...

I think you should direct your venom towards DVC and not towards this member.

 

[scrappy910]

We are heading to Vero on Sunday. This will be our first trip there. We are staying in a studio and made the reservation in August. We did get a letter about the painting and that there would be scaffolding around the building in the area we would be staying. Not much I can do about that, but I'm guessing I won't be taking many pictures of the buildings. We chose Vero so this could actually be a relaxing vacation for DH and myself. Hopefully any noise from scaffolding or spray painters won't be too annoying. Thank goodness neither of us is allergic to paint fumes.

Carol

 

[DisDaydreamer]

We are heading to Vero on Sunday. This will be our first trip there. We are staying in a studio and made the reservation in August. We did get a letter about the painting and that there would be scaffolding around the building in the area we would be staying. Not much I can do about that, but I'm guessing I won't be taking many pictures of the buildings. We chose Vero so this could actually be a relaxing vacation for DH and myself. Hopefully any noise from scaffolding or spray painters won't be too annoying. Thank goodness neither of us is allergic to paint fumes.

Carol

Once you're out on the beach you can't hear anything but the wonderful ocean. Have a great time.

 

[Doctor P]

Doctor P..... What the heck are you talking about...? "screw thy neighbor"? This person had no knowledge or input prior to the decision to downgrade them... This is not the problem of the guest, but a problem of DVC to make right. Yes, you are right that the new party will have even less time to decide how to make due (as I said before), but this is not the guest's problem...

I think you should direct your venom towards DVC and not towards this member.

Did you overhear the phone conversation? If not, I would suggest that you don't know how the conversation went and neither do I. The bottom line is that as soon as the OP heard the cast member make the statement, I would have said, "well that is not really fair, and I know how upset it made me to receive notice at the last minute." The negotiation should have been about compensation, NOT taking someone else's room regardless of who took the initiative on that. I hope to heck the person who is getting screwed finds out before they arrive at the desk and that they have an absolute cow unless they receive way better compensation than was offered the OP.

 

[hygienejean]

Hi Paticake!

We will see you there! my family and I will be arriving on Saturday with some friends. We have an OV room and our friends have a studio. I sure hope that Vero is not overbooked. I think I may call and confirm my room right now.

BTW. we are from Maine, right next door to you.

 

[DisDaydreamer]

Did you overhear the phone conversation? If not, I would suggest that you don't know how the conversation went and neither do I. The bottom line is that as soon as the OP heard the cast member make the statement, I would have said, "well that is not really fair, and I know how upset it made me to receive notice at the last minute." The negotiation should have been about compensation, NOT taking someone else's room regardless of who took the initiative on that. I hope to heck the person who is getting screwed finds out before they arrive at the desk and that they have an absolute cow unless they receive way better compensation than was offered the OP.

Good lord... of course I didn't overhear the conversation... What are you talking about?

I don't care what you think you would have said in this situation.... you weren't the one in the situation.

Frankly, the OP was caught off-guard and was new to the process or the resort.... They are not jerks that would prefer to pass on the problem to another... They feel bad about the decision that DVC! made.

DVC was the one that caused, and mishandled the points AND the resolution. Not the OP.

 

[Paticake]

Leaving in 6 hours. Thank you for your mostly kind posts. We are planning on having a wonderful relaxing trip!

 

[DisneyBride'03]

Please let us know how everything goes!! You will have a wonderful time, I cannot wait until I get to plan a trip to VB!!

 

[thelobstershanty]

I can see both sides. However, Dr P is correct in that, there should be a pecking order, for lack of better terms. If the OP got reassigned to a new 1 br, due to being the squeaky wheel. And in doing so, bumped a VB owner who booked their home resort during the 11-7 advantage window.......then that is wrong, no matter how you slice the pie!
No one can say how you would react unless you are in the same situation. But personally, I believe, I would have handled the whole thing differently.
I would have insisted on a room at the Inn, with free dining and the return of ALL points to my DVC account. If this could not be done then I would have expected to have ALL my points returned to my DVC account with no penalities/holding account, etc., AND would expect some type of compensation from Disney for having to cancel/postpone our trip. Again free dining, for our rebooked trip would work, for us.
I can not state for certain what my reactions would have been, but I would have had a problem bumping some another DVC member, especially if VB is their home resort.
Disney really is very, very customer service focused. I have always found them to go out of their way for their guests, as long as all parties are rational and realistic.
Have a good trip.

 

[lovemyblt]

PATICAKE ENJOY YOUR TRIP

ill stay back her in NH and watch the leaves for you

 

[Doctor P]

I can see both sides. However, Dr P is correct in that, there should be a pecking order, for lack of better terms. If the OP got reassigned to a new 1 br, due to being the squeaky wheel. And in doing so, bumped a VB owner who booked their home resort during the 11-7 advantage window.......then that is wrong, no matter how you slice the pie!
No one can say how you would react unless you are in the same situation. But personally, I believe, I would have handled the whole thing differently.
I would have insisted on a room at the Inn, with free dining and the return of ALL points to my DVC account. If this could not be done then I would have expected to have ALL my points returned to my DVC account with no penalities/holding account, etc., AND would expect some type of compensation from Disney for having to cancel/postpone our trip. Again free dining, for our rebooked trip would work, for us.
I can not state for certain what my reactions would have been, but I would have had a problem bumping some another DVC member, especially if VB is their home resort.
Disney really is very, very customer service focused. I have always found them to go out of their way for their guests, as long as all parties are rational and realistic.
Have a good trip.

Well said.