Originally posted by safetymom
I wouldn't judge the airlines too harshly. When you consider that the hurricane had gone through the day before I am sure they were overwhelmed with the situation.
There wasn't much they could do until the airport and runways were cleaned up.
The best advice before heading to the airport in a case like this is to check with the airlines.
I totally agree......we were in constant communication with the airline (SWA) via their 800 number. Unfortunately, they had no info and in fact, were giving out info that was absoultely incorrect.
What I was trying to do was make a comparison between SWA and some of the other airlines. Southwest appeared to be having much more difficulty than the other airlines in communicating with their customers. When I called in mid afternoon I was told very specifically that the airline was, in fact, flying and that my flight would leave. I asked to try and rebook, to a different day (just in case) and this was not allowed. The reality was that they had not had a flight leave.
We were very specifically told that the reason SWA was not flying on Saturday was because of tornado warnings. Not damage to the airport, or anything else, but tornado warnings. When asked why other flights were leaving, no answer was given.
All the airlines were impacted by the hurricane. Some more than others and some less. I was just pointing out that SWA appeared to be very poorly organized, was not getting information to their 800 number, which resulted in very inaccurate info being shared and that other airlines seemed to be doing a better job.
This wasn't like an earthquake, which happens suddenly, with no warning. There was time to get some things in place, such as how communication would occur between the actual impacted areas, and the 800 numbers. I believe (and I absolutely could be wrong) that at least some levels, they weren't expecting it to really happen, and therefore weren't prepared.
I did point out, also, that the airline seemed to have things better in hand Sunday, but they really dropped the ball on Saturday.
Julia