How to thank a CM?

[mommy*RN]

Last week I called WDW many times to book my ADRs for our trip in October. All the CM's were wonderful, but my last call really made my trip! I had 3 dining options left to make and the CM I was dealing with was spectacular! He was so friendly and offered me tons of advice and support. I felt like I was chatting with an old friend! Just to book 3 ADRs was 30 mins (luckily I was on the cell so free long distance)! I was just wondering if there was a process where I could call, email or send a letter to his "boss" to tell him/her about my wonderful experience with this particular CM.

Thanks for any advice/links/addy's/etc...

 

[bicker]

Always be sure to get a name. Then write a letter (US Mail is best) to commend them. Don't worry about precisely where it should go -- the folks at WDW Guest Communications love getting these kinds of letters and routing them to the appropriate managers.

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

 

[Sparx]

did you get his name?

 

[debster812]

Always be sure to get a name. Then write a letter (US Mail is best) to commend them. Don't worry about precisely where it should go -- the folks at WDW Guest Communications love getting these kinds of letters and routing them to the appropriate managers.

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

I agree with bicker. I've used this address 3 times for 3 GREAT CMs, and for all three times, I've received a follow up phone call from WDW thanking me for my letter, and assuring me that the CM will get it.

 

[mommy*RN]

Just his first name - Mario...
Italian, married, 2 girls...we talked for awhile...

Thanks for the addy - I will be getting a letter in the mail this week! THANK YOU!

 

[figment52]

When I have had an experience like that I finish the call by immediatly asking to be connected with a supervisor and tell them right then how pleased I was. I like the instant reward the CM gets.

People are always quick to complain and ask for a supervisor, we should do the same on the good calls.

If you do write be sure and include your reservation number. They can then trace the activity on your account back to the correct CM.

 

[mommy*RN]

People are always quick to complain and ask for a supervisor, we should do the same on the good calls.

That is exactly how I feel! I know I get a happy feeling when a patient or their family leave a kind remark about me...so why not pay that forward too! The guy was friendly, helpful and entertaining! I really appreciated how he immediately got me in the Disney mood! The only complaint I had was he kept calling me ma'am...I'm not that old yet! I won't mention that in my correspondence though - he was just being polite!

 

[WDWfan36]

That's great that their are Soooooooooooo many nice Cm's

 

[donnajon]

That is exactly how I feel! I know I get a happy feeling when a patient or their family leave a kind remark about me...so why not pay that forward too! The guy was friendly, helpful and entertaining! I really appreciated how he immediately got me in the Disney mood! The only complaint I had was he kept calling me ma'am...I'm not that old yet! I won't mention that in my correspondence though - he was just being polite!

But you have to remember you are in Wisconsin and he is in Florida. In the South when using our manners, we always say ma'am to adults and if you are over 21, you qualify! It is a term of respect - it has nothing to do with age. I'm 42 and will use it with younger adults - actually it was so ingrained that I probably don't even know I use ita lot of the time

 

[mommy*RN]

But you have to remember you are in Wisconsin and he is in Florida. In the South when using our manners, we always say ma'am to adults and if you are over 21, you qualify! It is a term of respect - it has nothing to do with age. I'm 42 and will use it with younger adults - actually it was so ingrained that I probably don't even know I use ita lot of the time

You are right...I really wan't offended...