How to return this...

[mudnuri]

Bought DD8 a stereo from Sears for christmas. Last night it stopped reading disks. The disk tray wont spin, and its saying disk 2 is playing..when in fact disk 2 slot is empty.

I paid cash, and dont have my receipt, nor the box

HELP!!!

Brandy

 

[rflorek]

Bought DD8 a stereo from Sears for christmas. Last night it stopped reading disks. The disk tray wont spin, and its saying disk 2 is playing..when in fact disk 2 slot is empty.

I paid cash, and dont have my receipt, nor the box

HELP!!!

Brandy

You may be out of luck. I know the Sears by me will let you exchange an item if you have the box it came in (even without the receipt), but without both items, it may be difficult.

Good luck!

 

[Alexsma]

If you used a credit card they may be able to help you. If it ws your sears card I would think that they can look that up. Target now will scan your card and bring up all recent purchases, something like within the last 3 months. Good luck or contact the maker, I am sure that there is a warenty.

 

[beavismom]

I would call the store and speak with a manager to see if they can help you. Make the suggestion that you would happily leave all the packaging of the "new" item for the one you are bringing back so they can send it back to the manufacturer if needed. It is worth a try anyway.

 

[iNTeNSeBLue98]

Is it a brand specific to Sears. If they still have the model they might exchange it for you. If they accept the return without a receipt and without the box, ou'd likely get a store credit.

 

[Disney845]

I do not know what the original cost of your piece was, but almost without a doubt you were offered a MRA (merchandise replacement agreement) or a PA (protection agreement). If you purchased either of these to go along with your stereo, then they will have the ability to look up your purchase (only in the location you bought it from) within a certain time frame (less than a month would be no problem). The defective stereo would then be covered under the MRA or PA. Otherwise the Sears return policy for home electronics is as follows:

-under 30 days w/receipt (new or used) is refunded as purchased (CC, gift card, cash, etc.)

-over 30 days w/receipt "new" refund is issued as a gift card at the lowest price it is selling for (what you paid, or if it is now clrx, closeout, or just on sale) (there may also be a restocking fee to apply if all original packaging is not returned)

-over 30 days w/receipt "used" refund is declined

-no receipt "new" refunded as gift card at current selling price

-no receipt "used" refund is declined

According to Sears policy without a receipt and in used condition (even non-working) without having purchased a MRA, PA or having paid with a Sears card (which can be looked up) you are "technically" out of luck.

(I am not saying that they will or will not do anything for you, just laying out the policy so you know.)

 

[mommyoftwinfants]

Have you tried to contact the manufacturer??? Sometimes they are helpful. Good Luck!!!