How responsive is your TA?

[HuskyGal]

How responsive your TA has been these days? I sent my TA an email on Monday and again on Friday since I didn’t hear from her. I don’t want to be too impatient but I asked her to check if Disney will honor the 25% off for our rebooked cruise.

 

[holden]

Mine is from Dreams Unlimited and has always responded to my emails right away.

 

[EllieBride]

I hear from my DU TA the same day. She’s been terrific at helping me process a cancellation this past week.

Just two weeks earlier, she was helping me get prices on the cost to upgrade my cabin to a verandah. How quickly circumstances have changed...

 

[n2mm]

My DU TA gets back to me the same day. ive been sending her just brief questions and she responds quickly. I know mornings are her busy times. I have a cruise for April that’s not canceled yet, so trying to come up with a plan. I hate the waiting and want to move forward.

 

[Rob1872]

How responsive your TA has been these days? I sent my TA an email on Monday and again on Friday since I didn’t hear from her. I don’t want to be too impatient but I asked her to check if Disney will honor the 25% off for our rebooked cruise.

I don't think anyone has reported that they retro-actively got the extra 25% for a rebooked cruise. From what I'm reading once YOU made the decision to rebook with the no-cancellation fee offer, that is all you will get. The only people who are getting the extra 25% credit are the people who still intended to cruise and the choice was taken away from them by DCL cancelling their cruise.

 

[lanejudy]

I asked her to check if Disney will honor the 25% off for our rebooked cruise.

Possibly your TA doesn’t understand your question, though she should reach out so you can clarify. I’m not aware of a 25% discount offer from DCL. Some cruises that were canceled were offered a 125% credit; that’s based on the fare paid for the original canceled cruise not a discount off fare for the new date. If you rebooked before such offer was extended, or your original cruise date doesn’t fall within that offer, I don’t believe it will be given.

Enjoy your cruise!

 

[HuskyGal]

Thanks, everyone. people in my Facebook cruise group reported getting the discount retroactively if they had rebooked within 24 hours of the announcement of cancellation. So anyway, I wanted to have her check into that. I don’t know if it’s too late. I’ll try messaging through the du website.

 

[gatordoc]

My Small World TA has been awesome, as usual. Responded within a day about postponing our May cruise, and was able to change to exactly what we wanted.

 

[plethera1]

My Small Word TA has also been very responsive. Usually answers within a couple hours during the work week and even within a few hours on the weekend as well.

 

[HuskyGal]

Thanks, everyone. I sent a message through the “contact us” link and got a message from my TA saying that their management is working with Disney because there are lots of other people asking the same question. I take it the reason she hadn’t returned my email yet is because it was unresolved and will email again as soon as there is any word.

 

[Husker Mike]

My agent with Mouse Fan Travel has been great. Despite being in Orlando on a vacation when the cruises were cancelled, she immediately notified us that the cruises were cancelled even before I got word elsewhere it was off. And while other people have had to spend hours on the phone trying to rebook, I only sent a couple of emails to get rescheduled.