I feel very lucky. I called at exactly 9:00am (while also trying to get in online), and was speaking with a cast member by 9:07. I was able to switch our 8 night 1-bedroom BRV reservation over to CCV by 9:13. I checked availability about an hour later and some of our dates were already unavailable, and someone else had scooped up some of what I released at BRV. Soooo glad this went smoothly, and glad I was able to do by phone rather than having to use the online 2 browser method. I was very nervous about that!