Anything more then an hour & I make a scene.
My PCP is ALWAYS WAY behind. When we first started seeing him, it was rountine to wait 2 hours before getting into the exam room, and then at least an hour once we were in there before we saw him.
No reason other then he was overbooking & very popular.
When the office instituted an policy that if you were more then 15 minutes late they canceled your appointment & billed you the office fee, I THOUGHT things would get better.
That only made things WORSE. Turns out most knew this doctor was late, so would show up late & would actually HELP the doctor's turn around time. Since everyone was on time now, the doctor was MORE booked up.
I made a HUGE scene in the office one time after my son was born. He was a newborn & it was flu season. They had me wait in that office for 2 hours with a tiny baby & a ton of people with fevers & hacking & worse. It was awful.
After me losing it on the staff, I was sure they would "fire" me as a patient. But I demanded to speak with the doctor NOW. After I LOST it on him, he was all apologies & "talked to his staff". I dont know what happened. But he still always has a MAJOR back up, I have heard people complaining about sitting for 3+ hours. But I NEVER wait more then 20 minutes anymore. As soon as I walk in, it is "Oh yes Mrs. Lastname. Dr. Lastname will be right with you.". 20 minutes later I am in an exam room & the doctor is either already with me, or there with in a minute or a 2.
If they MAKE appointments they should KEEP appointments, unless there is a resonable emergency.