How Long to Wait for a Response to an E-Mail?

[WDWrules]

Last Tuesday (a week ago now) I wrote an e-mail to Guest Services at Disney World from the Disney World web site. The e-mail went to guest.mail@wdw.disneyonline.com. I received an automated response immediately that said, "Thank you for your e-mail. Your message is very important to us and we'll be getting back to you soon. Sincerely, Walt Disney World Online Guest Services."

How long should I expect to wait before I hear back from them? Will I hear back from them? Does it depend on what I was writing to them about? I wrote to them concerning my disappointment about the unavailability of an AP discount for my resort and room choice for my late April 2002 stay.

Thanks in advance!

 

[elemusing]

Chances are you will NOT get an email but rather a PHONE call! every time I have ever written to them there, within a couple of weeks, I get several messages from an exec at WDW. When we finally quit playing phone tag, they are very open to listening to your concerns.

The automated email is just that - automated.

 

[Christi 2002]

I e-mailed them on3/10, got the same reply and they called on 4/06! But I was happy with the response.
Christi

 

[WDWrules]

It's now been a month and a day since I e-mailed WDW Guest Services and received their automated reply that I'd be hearing from them "soon." Still no phone call (as others have said they received in response to e-mails). Should I give up? My trip to WDW has already come and gone. I really would like a response to my note, though. Thanks.

 

[crazy4pooh&eeyore]

I e-mailed them on 5-2 and got a response today (5-3).

 

[WDWrules]

Wow! That was fast! I was expecting 2-4 weeks, based on the responses from a couple of other posters. But it's now over a month. I think I'll try writing to them again. I guess I just believed them when they said that my message was very important to them and that I'd hear from them soon. Oh, well!