That's ok. I've not stayed there before but my partner is an international businessman in the oil industry and a friend of his recommended it. Also, I had to contact them with regards my son's Autism as he REALLY can't do showers so I had to make sure they could reserve us a bath/shower combo and they have been REALLY lovely. The front of house supervisor has got friends who are cast members at Disney and they've got an autograph book for him and got loads of the characters to sign it and they got a Mickey plush for my son that they're going to put in the room for his arrival. NOTHING is too much or too little trouble for them. They've sorted transfers for me at a fraction of the price Thomson wanted (I don't drive) and are quite happy to advise on absolutely ANYTHING!

In fact, I got an email from the lady who has been so great with me (Alyssa Stephan) just to enquire if there's anything else we need as it's only a month away til we travel! Seriously, if they provide the same standard service when we're there, they will be WORLD CLASS in my book!

Mears is a shuttle service. They do make a few stops to other hotels on the way to Universal but I'm planning to book their shuttle really early to account for this and the inevitable gridlock traffic as Florida residents are on their way to work. That way, will be a fraction of the cost of a regular taxi in rush hour but will still get there close to park opening