How long does it take to find missing Photo Pass picture?

[SeiterClan]

Hi again! Hubby & I rode Splash this past Saturday but got caught in a log jam & missed getting our ride photo.:/ I emailed Photo Pass customer service with all info along with pics of us & time we rode the ride but wondering when I’ll get a response besides the email I received right after saying they received my request. Anyone have experience with this? I know it was a very busy weekend but just curious if I should follow up? TIA for any advice!

 

[TheyCallMeStacey]

I had this happen with a photo at WDW. I think it was within about 5 business days. Seemed really fast!

 

[Keyframer30]

They found my missing photos in about a day from when I got their "we received you request" e-mail...

 

[SeaDis]

Just for next time:
If you miss your photo you can go to the PhotoPass counter outside the ride and they can cycle back the photos on the screen for you. You can also do it at the photo center at DL or DCA.

Back at home:
You can call PhotoPass directly (407) 560-4300. They can look through the photos while you are on the phone. Give them description, shirt color etc. Just takes a few minutes. Early morning is probably best.

 

[SeiterClan]

Just for next time:
If you miss your photo you can go to the PhotoPass counter outside the ride and they can cycle back the photos on the screen for you. You can also do it at the photo center at DL or DCA.

Back at home:
You can call PhotoPass directly (407) 560-4300. They can look through the photos while you are on the phone. Give them description, shirt color etc. Just takes a few minutes. Early morning is probably best.

Thanks everyone for the help & tips! I actually got an email today saying they found it

 

[theluckyrabbit]

Glad they found it! In the future, you can also call -- when we've spoken with a CM by phone, the issue gets resolved right then. And, of course, the more detailed information you can give (date, time, ride, detailed description of people in the photo, etc.), the easier the recovery will be.