We rented from them in Dec. There was a huge price discrepancy in the rate they were going to charge me at the counter and the rate that was on my confirmation also the car I had reserved (Jeep Grand Wagoneer) was not available and they upgraded me to a Mini-Van. I had a copy of my confirmation with me and they adjusted the price without incident. This all occurred in Tampa. I ended up getting the bigger car, the cheap rate and I didn't have to bring the vehicle back full of gas, this alone saved me about $50.00.
We are renting from them again in Orlando in Dec. I would, like with any transaction have the confirmation with you when you arrive.
MamaCatNV