I ordered my Disney Photopass Cd that I had preordered and I was charged a $6.00 shipping charge. I thought you got free shipping when you pre-ordered? What do I do to get my shipping refunded? Uuuuggghhh! Another thing to take care of! Thanks Disboard friends for your help!
Gina
Shipping is no longer free with a pre-ordered PhotoPass CD. You won't be able to get the charge refunded.
For those unfamiliar with how pre-purchasing a PhotoPass CD works, here are the details:
Pre-purchasing the PhotoCD costs 20% less than purchasing it after the fact (current costs as of July 2009 are $99 for pre-purchase, $149.95 for later purchase). Pre-purchasing is accomplished like this:
- If you don't already have a PhotoPass account, go to the PhotoPass web site and open one. There is no charge for opening an account.
- About a week before your trip, go to the DisneyPhotoPass CD Pre-Purchase page and follow the instructions to pre-purchase your CD. The $100 fee will be charged to your credit card at that time, and you will then get a series of 3 emails, usually within a few minutes:
- Receipt for the monetary transaction
- Promotion code and instructions for finalizing the order later
- Notice that your order has "shipped" (automatically generated by any CD order, just ignore it)
- KEEP ALL OF THESE EMAILS! Also make note of the promotion code somewhere else - you will need it when you finalize the order. NOTE: The promotion code is only good for 60 days, so don't pre-purchase until about a week before your trip, or the code might expire before you finalize your order.
- If these emails do not arrive within a few hours:
- Check to be sure that you entered the correct email address when you ordered
- Check your spam quarantine to be sure the emails are not in there
- Call PhotoPass customer support at 407-560-6068 and explain that you pre-ordered but never got your emails
- Go to Walt Disney World or Disneyland and get PhotoPass pics taken as usual.
- Come home and enter your PhotoPass cards into your PhotoPass account.
- Do any modifications you want to your pics - add borders and signatures, crop, etc.
- Finalize your order:
- Open your account on the PhotoPass web site
- Click on the Photo Products tab
- Click Disney's PhotoCD
- Follow the onscreen instructions to order a CD
- In the Promotion Code box, enter the code that you got in the emails from Step 2-B above
- The CD will ring up with a balance of $0.00 (since you already paid for it), and it will ship at that time
- Your CD will arrive in about a week
A PhotoPass account can contain as many PhotoPass cards as you want, so don't be shy about letting everybody in the group have their own cards.
However, a PhotoPass card can only be entered into ONE account - EVER.
And a PhotoPass CD can only include the pics from ONE account. If you have a large group with multiple PhotoPass cards, and you want all pics from your group to be on the CD, you MUST enter all of your group's cards into the same PhotoPass account.
If Aunt Marge opens her own account and enters her PhotoPass card into that account, then her pics can NOT be included on your PhotoPass CD.
To avoid this catastrophe, follow this procedure:
1. Open a PhotoPass account for the group before your trip.
2. Share the login name and password with the entire group.
3. Instruct all members of the group in big, bold, red letters:
Do not open your own account! Enter your PhotoPass cards ONLY into the group account! Any cards entered into another account WILL NOT be on the CD!
4. Instruct all members of the group to write down or take a digital pic of their PhotoPass card numbers, in case they lose the card. They can get another card if they lose one, but without the number of the lost card, they will not be able to claim the pics that are associated with it.
Special tip:
Before you go on vacation, print some small return-address labels with your email address, cell number, and name. Stick one of these labels on each of your group's PhotoPass cards as you get them, and you have at least some chance of getting a lost card returned to you (it's also a good idea to do this with your digital camera memory cards).