How do you get your folio after the cruise?

[Cheburashka]

I never received my folio onboard. They used to print it the night before & give it to you, and I'm still not used to the new mindset of "we expect you to do a lot of the work via your device that we used to do for you, despite the thousands you spent for your cruise", so I never thought to look into how to view it while onboard. Silly me, I didn't spend my cruise with my face buried in my phone as I guess I was supposed to.

Sorry for the heavy sarcasm but I'm a bit irritated. Does anyone know how I can view my folio post-cruise?

 

[ironz]

I'm thinking that you can't. I vaguely remember seeing something on our cruise 4 weeks ago that you needed to either have GS print it, or take a screenshot of it from the app. I know we checked ours a couple of times, once at GS while we were adding a gift card to our account, and at least once each on the phone or on the TV screen.

Which doesn't make it helpful. I share many of your frustrations with the app-driven experience myself. I don't mind carrying my phone, as I use it for photos; am mild-to-moderately displeased with not having paper Navigators; don't mind the menu thing too much because it gives me a chance to decide what I'm going to eat before we even get to the dining room.

I am not sure if DCL can go back and retrieve it for you-- or maybe they can, if you want to be on hold 5 hours? ugh.
Sorry.

 

[HeatherLassell]

I am not sure if DCL can go back and retrieve it for you-- or maybe they can, if you want to be on hold 5 hours? ugh.
Sorry.

Yeah I am not sure if you can get it once you've disembarked but given the long hold times I would send an email. Give all the information related to your cruise and maybe they can retrieve it and email it to you.

 

[AgentMama]

Maybe I'm naive, but not sure they can legally take a "too bad, so sad" attitude if you weren't able to access it on the app or get a printout from GS. I would imagine CS has to be able to provide a receipt for charges after services. Otherwise they're opening themselves up for chargebacks.

 

[mmouse37]

Maybe I'm naive, but not sure they can legally take a "too bad, so sad" attitude if you weren't able to access it on the app or get a printout from GS. I would imagine CS has to be able to provide a receipt for charges after services. Otherwise they're opening themselves up for chargebacks.

I once had an issue onboard with a gift card that they could not rectify. I had to follow up with DCL's accounting department once I got home so they can access your folio but now with the huge hold times I would try via email as already mentioned. Explain what you need, date of cruise, cabin #, ship, etc. Good luck.

MJ

 

[happycamper47]

It's on the app and I think they also have it on your TV. If I remember correctly both stated if you wanted a printed copy to go to GS either the night before or morning of Debarkation.

 

[Cyn T]

Email dcl.guest.communications@disneycruise.com with guest last name(s) and reservation number. It took me 4 days to receive a pdf of my folio. Good luck!

 

[LeiaOfAlderaan]

On my cruise I was able to download a PDF of my folio to my phone—I found it very convenient. But I would have been annoyed if I had forgotten to do this before disembarking, which I could easily see doing in the rush of packing, getting off the ship, etc.

 

[Cheburashka]

Email dcl.guest.communications@disneycruise.com with guest last name(s) and reservation number. It took me 4 days to receive a pdf of my folio. Good luck!

Thank you! I will do that.

 

[SnowWhite2]

On my cruise I was able to download a PDF of my folio to my phone—I found it very convenient. But I would have been annoyed if I had forgotten to do this before disembarking, which I could easily see doing in the rush of packing, getting off the ship, etc.

I did this on my last cruise but I can't tell you how I did it. I just stumbled upon it. I'm going again next month and will have to figure it out again. I hate to have my face in a phone on vacation also!

 

[lilsonicfan]

I did this on my last cruise but I can't tell you how I did it. I just stumbled upon it. I'm going again next month and will have to figure it out again. I hate to have my face in a phone on vacation also!

in the app, click on “More” and there will be a link for “My Cruise Folio”. It’s easy to find, don’t worry!

 

[Lizgistix]

Does anyone know how I can view my folio post-cruise?

I asked my travel agent the same question the day after my cruise and she informed me that I would have to call DCL to get my folio emailed to me. So I sat on hold for 20 minutes, got an agent, explained the situation, gave the agent my reservation number and the last 4 of the credit card on file. She said if that matches with what they have in their system, I should receive an email with my folio.

Luckily, it did match, and I did receive an email shortly after.