How do they handle room issues if you rent

[Wonder05]

I was wondering if you rent DVC points to stay in a GF Villa, what do they do if you find bedbugs or the toilet or something doesn't work?

Do they make you stay there? I would hope not. But I don't know what they'd do.

 

[OrangeCountyCommuter]

They fix it, they generally don't move you because something doesn't work. Bedbugs MIGHT get you moved, but otherwise....

 

[Matty B13]

Just call the front desk when you find something wrong, or maintenance.

 

[Wonder05]

I would just hate to rent and even find a huge issue like bedbugs. I want to know ahead of time.
No way would I let my family just stuck like that.

 

[Matty B13]

I'm sure the Resort would take the room out of service if they knew bedbugs were there, and not assign a room to a new reservation. But as you probably have read already, people will find somethings wrong with the room, that will need to be fixed. Remember you are renting a timeshare, not a hotel room.

 

[Matty B13]

Also, if you rented DVC points from a broker or an owner, chances are it is non-refundable, depending on who you rent from.

 

[crisi]

I'm sure the Resort would take the room out of service if they knew bedbugs were there, and not assign a room to a new reservation. But as you probably have read already, people will find somethings wrong with the room, that will need to be fixed. Remember you are renting a timeshare, not a hotel room.

If they can. DVC runs at pretty close to capacity. So they have very few rooms they can take out of service without creating issues. I suspect some of the long delays (past 7pm check in times) are maintenance issues and not housekeeping issues. I don't know for sure if Disney uses heat, but it takes about two hours to kill off bed bugs with heat - so if they are at capacity, they might send you off to dinner and kill your bed bugs while you are out.

 

[Micca]

If they can repair something (i.e. a toilet) they'd fix it, if it's something more substantial they will move you. Whether you've rented the points or paid cash shouldn't matter, they have to address the issue as the room will be needed in inventory for the next guest.

 

[CarolynFH]

Note that if there's an issue, either go in person to the front desk or call Maintenance or Housekeeping (depending on what the issue is). Do not call the "front desk" - your call will be answered by someone at a call center, likely not anywhere near Orlando and who possibly has never been to WDW.

 

[Lynne M]

It's not really any different than the way any other resort guest would be treated. If there's something in your room that's broken, call and ask for it to be fixed. If it's something that makes the room uninhabitable, they'll find another room for you. They're not going to force you to stay in an unsafe situation just because you're a renter.

 

[Wonder05]

It's not really any different than the way any other resort guest would be treated. If there's something in your room that's broken, call and ask for it to be fixed. If it's something that makes the room uninhabitable, they'll find another room for you. They're not going to force you to stay in an unsafe situation just because you're a renter.

Ok, Thanks!
I was beginning to get concerned.

 

[crisi]

We did once have a toilet break (as in the bowl broke) - it wasn't our room - we were travelling with family and they had another room. Maintenance came, put in a new toilet and cleaned up. No move, just brought a new toilet up and put it in. I think it was about two hours from call to functional toilet - and they got cupcakes for the bother.

 

[bumbershoot]

I would just hate to rent and even find a huge issue like bedbugs. I want to know ahead of time.
No way would I let my family just stuck like that.

I'm just not following your concern about being stuck.

Note that if there's an issue, either go in person to the front desk or call Maintenance or Housekeeping (depending on what the issue is). Do not call the "front desk" - your call will be answered by someone at a call center, likely not anywhere near Orlando and who possibly has never been to WDW.

Yes.

It's not really any different than the way any other resort guest would be treated. If there's something in your room that's broken, call and ask for it to be fixed. If it's something that makes the room uninhabitable, they'll find another room for you. They're not going to force you to stay in an unsafe situation just because you're a renter.

Yep.

I was beginning to get concerned.

Why? Everyone has told you what would happen.

For any guest, no matter where or how it's paid for, they'll fix it if they can, move you if they must. They might have to move you away from gfv if there are no empty rooms. It's exactly the same renting vs cash vs your own points.

 

[Wonder05]

I'm just not following your concern about being stuck.



Yes.



Yep.



Why? Everyone has told you what would happen.

For any guest, no matter where or how it's paid for, they'll fix it if they can, move you if they must. They might have to move you away from gfv if there are no empty rooms. It's exactly the same renting vs cash vs your own points.

Only cause the One person said they *Might move you and another was like and you wouldn't get refunded cause your only renting (I took that to mean they Wouldn't move us to so much as two standard rooms! Heck I'd take that over bedbugs. And I'm speaking like we found them and they didn't )

Noticed I said Thanks! Prior to I was starting to get concerned ( that was cause of the previous implication they may or may not move us since they run close to capacity so If they can i.e. It's unknown)

Once it was Later said oh they will treat you the same then I was fine.

 

[_auroraborealis_]

Might move you and another was like and you wouldn't get refunded cause your only renting

This is accurate, however. That is exactly how they would treat anyone. Thee isn't a refund to be had on a points reservation. You paid the DVC owner for the reservation, not Disney. There is no cash that you paid to them for the room. DVC members can sometimes get refunds in the form of points back to their accounts (and sometimes, generosity on banking deadlines); but not cash refunds, because points are not cash.

Sometimes there are resort credits given (non-refundable payments to account you can charge against) but those are (and should be) infrequent, as they're paid for by DVC dues.

Depending on the issue they might move you. Or they might fix it. There will not be a refund because you don't have that relationship with Disney via a DVC rental.

 

[crisi]

This is accurate, however. That is exactly how they would treat anyone. Thee isn't a refund to be had on a points reservation. You paid the DVC owner for the reservation, not Disney. There is no cash that you paid to them for the room. DVC members can sometimes get refunds in the form of points back to their accounts (and sometimes, generosity on banking deadlines); but not cash refunds, because points are not cash.

Sometimes there are resort credits given (non-refundable payments to account you can charge against) but those are (and should be) infrequent, as they're paid for by DVC dues.

Depending on the issue they might move you. Or they might fix it. There will not be a refund because you don't have that relationship with Disney via a DVC rental.

And there are very few things they'll need to move you for. Most issues can be taken care of while you are at a park or at dinner. Some people have had late nights with maintenance getting issues resolved that needed to be fixed - but apparently moving wasn't an option in those cases.

But there will absolutely not be a refund. You didn't pay Disney for the room.

 

[crisi]

Another thing you should be aware of - the hotel business and the timeshare business are two different companies. Moving you to the hotel side of the resort is VERY SELDOM done since each subsidiary has its own P&L and its own goals and quotas. So you think "well, they'll just move me from my VGF Villa over to a room at GF" - that isn't likely to happen at all. The room they are likely to move you to would be another DVC unit. So a VGF Villa over to a SSR Villa - if they have to move you and there isn't an available room at VGF. And because they run at capacity, they are much more likely to fix the issue than move you. This is true for anyone staying at DVC on points - regardless of if they are an owner or renter.

 

[Lynne M]

To put things in perspective, OP, a room issue that would require a guest to be moved is a pretty unusual thing. If your concern is that you'll be somehow treated as "less than" because you're a renter, and be given a crummy room, or made to stay in a room with bedbugs or a non-functioning toilet...that's not going to happen. You're a guest of the resort, and you'll be treated as any other resort guest would be in such a situation. They don't discriminate against guests based on how they've paid.

As others have said, compensation is a somewhat more complicated matter, but again, I can't think of too many situations where they'd be refunding room cost anyway. Usually the problem is just fixed, and the guests goes on with their vacation, no compensation needed. Even in the case of something like bedbugs, what's generally done is that the guest is moved to a comparable room, clothing and suitcases are taken and treated. I've heard of guests being treated to a meal, or being given a credit to buy some clothes at the gift shop. In other words, guest recovery is in the form of a gift of some sort instead of a direct refund of room cost.

I'd think it would have to be something fairly catastrophic before they'd be refunding a cash guest or returning points to a member.

 

[Wonder05]

Only cause the One person said they Night move you and another was like and you wouldn't get refunded cause your only renting (I took that to mean they Wouldn't move us to so much as a standard room!)

Noticed I said Thanks! Prior to I was starting to get concerned ( that was cause of the previous implication they may or may not move us i.e. It's unknown)

Once that was Later said oh they will treat you the same then I was fine.

To put things in perspective, OP, a room issue that would require a guest to be moved is a pretty unusual thing. If your concern is that you'll be somehow treated as "less than" because you're a renter, and be given a crummy room, or made to stay in a room with bedbugs or a non-functioning toilet...that's not going to happen. You're a guest of the resort, and you'll be treated as any other resort guest would be in such a situation. They don't discriminate against guests based on how they've paid.

As others have said, compensation is a somewhat more complicated matter, but again, I can't think of too many situations where they'd be refunding room cost anyway. Usually the problem is just fixed, and the guests goes on with their vacation, no compensation needed. Even in the case of something like bedbugs, what's generally done is that the guest is moved to a comparable room, clothing and suitcases are taken and treated. I've heard of guests being treated to a meal, or being given a credit to buy some clothes at the gift shop. In other words, guest recovery is in the form of a gift of some sort instead of a direct refund of room cost.

I'd think it would have to be something fairly catastrophic before they'd be refunding a cash guest or returning points to a member.

Thanks!
I didn't mean I was worried about a total refund (unless it's like you get this bedbug infested room that's it) I just DONT want to be stuck in a room with a major toilet problem like BED BUGs
I don't want to bring my family back to a room that we found them in. We would check before we brought our luggage in.

A comparable room that's fine with me.

 

[Earl Wright]

I think they will fix it, because moving does not make a sense because bed bugs are those pests who travels through the structure from one unit to another. But, yes, you should make sure that they call up a professional exterminator bed bugs service, because there are some pest controller who uses exterminating methods that do not work on these bed bugs.