How did this happen??

[Later_Mater2009]

If only they let us earn Loyalty points or frequent flyer miles for all our trips to The City!

or a free tshirt or something LOL

 

[Mr. Pig]

The same thing was happening to me. I left MDE and went to the main Disney site and I wasn't logged in. Logged in there and it worked fine. If that doesn't work I would try using another browser or clearing your history/cookies.

Same thing with me. I closed, went back in and signed in from the main site and I was OK.

 

[oldschoolfigmentluvr]

I was just able to log back in now if it helps

 

[GoofyMB]

I still can't log in. Everything appears to be down on their site even disneymovierewards say the site is undergoing maintainence.

 

[crazymomof4]

I can't log in today. The same account I've been using for several years now comes back with the message, "Sorry, the Email or Member Name and/or Password do not match any in our system. Please try again or create a new account.
If you feel this message is in error, call (407) 939-4357 for assistance." And with a week to go until our trip!

I can still see everything on my phone app, even though I can't log in through the computer. I'm going to give it a day or two and hope it's sorted it out, but I can't help fretting a little over our ADRs and FP for Anna and Elsa and Mine Train.

reading thru this thread so, for the heck of it, i try signing in to MDE. Uh, Ya.... same error message as above! grrrrrrr

 

[Smurfgirl]

I just called and they said they are working on it. No ETA as to when it will be fixed

 

[Buzzsgramma]

just had this happen to me about 4 wks ago ...i had my name and at some point i had sighned in by using my e mail....had to have a person from tech
support who called me the next day and fixed it all..
i couldnt get into any of my info and it was making me nuts...
so far all is well...
.

 

[StayAwake]

I can't log in either on the website or on the mobile app. I arrive on Thursday, so I've got a few more days to hope the straighten it out.

Keeping my fingers crossed for everyone leaving tomorrow!

 

[2009CAN]

I'm having the same problem. Can someone please reassure me that when it gets straightened out that all my ADR will still be there?

 

[bluwater]

so what do we do if this happens while we are in the parks? Imagine the line for the kiosk of people trying to figure out what ride and what time on their FP+. Thinking I may want to save a screen shot of each day's itinerary to my device.

 

[thinkerbell]

I just got off the phone with them and they said that I was one of their accounts that was affected by the upgrade that they are currently doing. He assured me that the new upgrade was going to be better than ever and that they were hoping to have everything resolved in just a few hours. We will see.

 

[Jfsag123]

This happened to me within the past couple of weeks. Tried logging in again today and it finally just worked again on its own.