Housekeeping? Every day or when?

[Welsh_Dragon]

I had an 11 night stay in October 2020 and an 8 night stay in May 2021 - they never changed the sheets either trip. The beds were not touched at all.

That’s gross.

 

[Chefnerd]

We got service everyday on our last trip in May :/

 

[SkyGuy]

If I am staying for 14 days surely they will change the sheets regularly.

If you’re not staying club level (unless things change before your trip), you request your sheets to be changed, and they will leave fresh linens on your bed for you to change yourself. I stayed club last week and they came every day, which surprised me, and made me feel badly since I didn’t leave a tip the first day.

 

[dwonderz]

We just got back and we had service (wiping down counters, refilling toiletries, new towels) for the first 4 days in a row of our trip and then nothing the last 2.

 

[JoanneAZ]

I just checked out of the Contemporary from a 4 day stay and had NO housekeeping service at all. The garbage was never emptied, the floor was never swept, towels never replenished, nothing.

 

[DisneyGuy]

So many mixed experiences here, and not many good ones. I’m hoping our February stay isn’t bad.

 

[bethbuchall]

If I am staying for 14 days surely they will change the sheets regularly.

It probably depends on where. We just returned from 11 nights at POFQ and the beds were never touched. Trash was taken once (and there were no trash bags at all--fortunately, I brought some) and towels were taken once. I will admit that I never called to request anything, though, because we were out the door early and returned late except the times we had the baby napping and didn't want him to be disturbed.

 

[Welsh_Dragon]

It probably depends on where. We just returned from 11 nights at POFQ and the beds were never touched. Trash was taken once (and there were no trash bags at all--fortunately, I brought some) and towels were taken once. I will admit that I never called to request anything, though, because we were out the door early and returned late except the times we had the baby napping and didn't want him to be disturbed.

That’s not nice.

 

[notatallmagic]

Since Covid, I've been booking split stays for the sole purpose of having a clean room halfway through our trip. We typically stay Saturday to Saturday, and with 2 teenagers, that just too long to not have clean floor and sheets.

We've had mixed experiences at multiple resorts, and have grudgingly accepting taking out/calling for trash, towels, coffee, and toiletries as the "new normal" for all the reasons/excuses given. I'm also "willing" to bring my own sanitizing wipes to wipe down the bathroom, but I'm not bringing a mop and vacuum with me to do the floors; and have requested and not recieved clean sheets several times.

A 4 day/4 day split stay in an inconvenience, but worth it for us to have a clean room. Kinda sad that it's come to this.

 

[gottalovepluto]

It probably depends on where. We just returned from 11 nights at POFQ and the beds were never touched. Trash was taken once (and there were no trash bags at all--fortunately, I brought some) and towels were taken once. I will admit that I never called to request anything, though, because we were out the door early and returned late except the times we had the baby napping and didn't want him to be disturbed.

My Trip Advisor review would be scathing. You shouldn’t have to call to get a service Disney claims to be offering every other day for trash and towels. And ick 11 nights without fresh sheets once.

 

[gottalovepluto]

Housekeeping from trip last week. Split 3/5 CSR/Riviera

CSR- didn’t show day 2 by the time we returned around 4pm. Put don’t disturb sign out for a shower and got a call right after for a security check lol (a saga which culminated in a couple housekeepers yelling at each other in the hallway so that was a new one for me). Towels were always delivered when requested.

Riviera- showed up day 2 every time. We’re not DVC. We requested a sheet change around day 4 via walking down to the front desk and they were done when we got back from the parks. Also requested trash/towels on an off day and while the phone lady refused (said I’d gotten my service but she’d send towels if I said exactly how many I needed) the front desk noted my request and we came back to clean towels and no trash.

In summary- go to the front desk if you need something that isn’t a delivery from housekeeping. Might have better luck than fighting your way through centralized guest services.

 

[spiders]

Just got back from a 8 night trip. The room was clean. The body wash was empty when we got there. We got in late so we just used the shampoo as body wash. I called around 10PM to the front desk and said don’t worry about it tonight but the body wash is empty and I’d appreciate if they took care of that the next day. They knocked on the door about 30 minutes later with a container of body wash — like a 60oz mustard/ketchup style bottle.

They still didn’t refill the actual container on day 2, 4, or 6 and we used that ridiculous squeeze bottle the entire time. If you want to say you’re saving money then that’s fine but you can’t say “for your safety we are limiting…” as you go the parks and they are back to yelling “fill in every available space!”

 

[SuperJ]

I agree 1000%. Disney is just doing a money grab. There is no reason that cleaning my room is a “health risk” while me going to their theme park or DTD is not a “health risk”. So their refusal to clean rooms is completely a monetary decision. I will not be staying in a Disney hotel without housekeeping at these prices.

Did you ask for daily housekeeping and were refused, or did not ask? I am not blaming you at all either way, I am just trying to see if it is available IF you ask?

I don't understand how all of that is a "health risk" but total strangers entering your room at least once per day, meaning total strangers touching the door handle and who knows what else in the room, for a "security check" and do nothing is totally fine and not waivable/refusable. Maybe the "security check" people could drop some towels and swap a trash bag while they're in there.

 

[Moliphino]

It probably depends on where. We just returned from 11 nights at POFQ and the beds were never touched. Trash was taken once (and there were no trash bags at all--fortunately, I brought some) and towels were taken once. I will admit that I never called to request anything, though, because we were out the door early and returned late except the times we had the baby napping and didn't want him to be disturbed.

Yikes. We were at Pop both of our trips and did get fresh towels and trash taken out every other day, just nothing done to the beds.
We always threw the dirty towels in the tub on our housekeeping day and they were removed and fresh ones placed on the towel racks.

 

[gottalovepluto]

I don't understand how all of that is a "health risk" but total strangers entering your room at least once per day, meaning total strangers touching the door handle and who knows what else in the room, for a "security check" and do nothing is totally fine and not waivable/refusable. Maybe the "security check" people could drop some towels and swap a trash bag while they're in there.

Quit overthinking it and go with the obvious. Disney doesn’t want to pay/pay up for more housekeeping staff. The Covid excuse guilts guests into not complaining and serves as a carrot that things will be better next time they book a Disney hotel.

 

[SuperJ]

Quit overthinking it and go with the obvious. Disney doesn’t want to pay/pay up for more housekeeping staff. The Covid excuse guilts guests into not complaining and serves as a carrot that things will be better next time they book a Disney hotel.

oh I get it. My prior comment was sarcasm.

 

[CynBeth]

We have been at CBR since Friday. They changed our towels and emptied the garbage on Sunday. Today is Tuesday and they did that plus made our beds and we had a towel bow on each bed.

 

[twodogs]

If you point blank ask for full daily housekeeping at check in, will they tell you no? We are planning to stay at the Beach Club for 4 nights in December. Having 2 adults and 2 teens in the room means I don’t want to have no cleaning for 5 days.

 

[Welsh_Dragon]

If you point blank ask for full daily housekeeping at check in, will they tell you no? We are planning to stay at the Beach Club for 4 nights in December. Having 2 adults and 2 teens in the room means I don’t want to have no cleaning for 5 days.

I am with you on this. I hate reusing towels, particularly when you can’t dry them properly after use. I don’t want to put them in a heap in the bath to indicate that I want clean ones and find them still there when I return from the parks. We are tidy people, but still, 3 people using the bathroom means it should be cleaned everyday. I wouldn’t not clean my loo at home everyday, so I certainly don’t want it left uncleaned while staying at an hotel. And not having sheets changed…that’s just nasty.

 

[twodogs]

I am with you on this. I hate reusing towels, particularly when you can’t dry them properly after use. I don’t want to put them in a heap in the bath to indicate that I want clean ones and find them still there when I return from the parks. We are tidy people, but still, 3 people using the bathroom means it should be cleaned everyday. I wouldn’t not clean my loo at home everyday, so I certainly don’t want it left uncleaned while staying at an hotel. And not having sheets changed…that’s just nasty.

I agree with you wholeheartedly. I will be paying over $800/night before taxes for this room at BC in a few weeks. I will be asking for daily housekeeping and will report back. I am CERTAIN they will not offer it to me, but you can BET I will request it.

Staffing is difficult right now. I own my own business, and I understand that very well. I have had to pay more to hire people in my business. Note to Disney: Pay more. People will take these jobs at a certain pay level; Disney just does not want to pay it. But they want to charge full hotel rates. I guess if suckers like me keep paying it, their strategy is working. I think this is our last trip for a while.