I have recently made a reservation with HotelKingdom.Com for a one Bedroom Premier Villa at the Sheraton Vistana Village, Orlando. I called the Sheraton to confirm my reservation and after several phone calls discovered that the reservation was for a One Bedroom Deluxe Villa. There is quite a difference in these types of rooms. I was also informed that the Sheraton has a contract with HotelKingdom that only gives them Run of the House rooms, which in this case is a Deluxe Villa. There was no guarantee that I would receive what I was told that I was getting. When I informed the HotelKingdom staff, they tried to convince me that the hotel was wrong and I would get what I paid for. Ultimately they settled their dispute with the hotel and now inform me that they are only allowed to reserve Run of the House Rooms. I feel as though they have misrepresented themselves and are displaying false advertisement. I would not have found this out unless I called the hotel directly and would have been disappointed when I arrived in Florida. II am attaching the confirmation I was sent which specifically states a One Bedroom Premier Villa. They also, give you a detailed description of the room on the website which they have told me they have changed so that I could not prove anything. I have taken a snapshot of this and will provide if requested. In closing they were unethical, and unprofessional they misrepresented themselves and informed me that I was not the only customer that complained. They have already charged my Credit Card, but inform me that they will refund this. I am not sure what to expect. I do not want this to happen to any other consumer, my vacation would have been tarnished.
