Horrible Experience In Universal Orlando

[macraven]

I don't doubt ya..

Wait, is Mummy dust like Pixie dust??? No wonder attitude runs rampant lol.. JOKING PEOPLE!!!!

mummy dust is mummy dust.

all red headed step children of the dis know that.......

 

[Tink's Tormentor]

mummy dust is mummy dust.

all red headed step children of the dis know that.......

Ohh, well I am not a red head.. ..

 

[macraven]

Ohh, well I am not a red head.. ..

............yet..................

 

[Tink's Tormentor]

............yet..................

Ever... Blue, maybe... not red..

This will be me one day:

 

[ksdave]

Just.....wow. I've had a few bad experiences at WDW, but still made 18 trips there. I've had a few bad experiences at UO, but still made 9 trips there, and I'm going back in a few weeks. I also have bad experiences at work, the doctor's office, the grocery store, etc. And I still go back there too. You really need to loosen up a bit, all that anger will eat you up. AND THIS IS FROM A FORMER NEW YORKER WHO USED TO DRIVE ACROSS THE GWB ALL THE TIME!!

 

[Tink's Tormentor]

Just.....wow. I've had a few bad experiences at WDW, but still made 18 trips there. I've had a few bad experiences at UO, but still made 9 trips there, and I'm going back in a few weeks. I also have bad experiences at work, the doctor's office, the grocery store, etc. And I still go back there too. You really need to loosen up a bit, all that anger will eat you up. AND THIS IS FROM A FORMER NEW YORKER WHO USED TO DRIVE ACROSS THE GWB ALL THE TIME!!

I'm loose man, I'm loose... and the GWB is horrible to drive across.. lol...

 

[GuestServicesMonkey]

You state the lady in guest services you original complained to was wonderful, yet the manager came out?

Managers don't typically come out to speak with guests about issues unless you ask for one. You make it sound like they just appeared and butted in on the matter.

You state you later called and complained about the Guest Services lead being rude, but provide no details, and were offered two complimentary tickets... after guest services gave you what you asked for.

Methinks something is rotten in the State of Denmark.

Seriously does not add up and does not compute.

Sounds like a good plan if you don't go back again. Some guests are not worth the effort or trouble to retain and you, frankly, seem like the type as a self-professed UO basher.

 

[Tink's Tormentor]

You state the lady in guest services you original complained to was wonderful, yet the manager came out?

Managers don't typically come out to speak with guests about issues unless you ask for one. You make it sound like they just appeared and butted in on the matter.

You state you later called and complained about the Guest Services lead being rude, but provide no details, and were offered two complimentary tickets... after guest services gave you what you asked for.

Methinks something is rotten in the State of Denmark.

Seriously does not add up and does not compute.

Sounds like a good plan if you don't go back again. Some guests are not worth the effort or trouble to retain and you, frankly, seem like the type as a self-professed UO basher.

The manager came out after the girl who was assisting me suggested we report the incident to the Simpsons attraction manager. I never requested to speak to the girl's manager. She handled everything professionally. In fact, I even complimented her to her manager. However, I am not sure if she came out because of that or for another reason. But, I guess several complaints in one day about a particular employee at a particular attraction must have set off some sort of red flag to them, and well, any GOOD manager would want to get involved. In fact, one of the girls at the front desk even passed a comment that this particular employee was going to be in some trouble since there have been several complaints about her already, prior to my complaint.

 

[Disneyhappy]

I am also a DVC member and we frequent both US and WDW several times a year. I have had bad customer service experiences at both Resorts. Frankly, it is my opinion that US customer service has been better in addressing any complaints I have had than WDW. I agree with other posters - if you were that upset that you left the park before going on any attraction and requesting the cancellation of your AP, I would not return to US. I would not attempt to return to any place that got me that frustrated in my first 30 minutes. But I probably have a higher frustration tolerance and we just try to make the best out of situations and move on, I guess. Having family and friends injured and killed in the military puts things into perspective for us. Whenever we start to get bogged down by the little things, we remind ourselves how lucky we really are. Please, I do not mean this as a lecture because I understand that not everyone has that same perspective. You should stick with WDW and enjoy your DVC. We love ours!

 

[Tink's Tormentor]

I think this thread has finally run its course.

Obvioulsy there were going to be a few of you who would defend Universal tooth and nail, no matter how at fault they are, just like there are those that will defend Disney to their last day. I want to thank those of you who understood the frustrations I had over that day.

Asking you all to convince me to go back was probably a tall order. I probably should have vented my frustration, detailing what happened, and then just asked if others had the same thing happen.

And donaldduck352, keep a spot open for October 2009, because that is when I usually head down to Orlando. I will let you know once I have plans set in stone.

Hopefully the day I had was just one of those wacky, crazy days that happen from time to time.

Thank you all again.

 

[DOOM1001]

I've been going to Universal since 1992 and had AP's for 10 years.In that time I must have gone to Universal over 150 times and I've never had an issue with anyone being rude.Things like when someone in my family lost their AP and we had to stand in a guest service line for like 40 minutes because there was only one window open is the worst experience I've had at Universal.I also have AP's at Disney and the Busch parks and never had an issue at Disney but Busch Gardens a few years ago definitely had employees who looked like they were the unhappiest people in the world,but in the last couple of years it's gotten much better.

 

[inkkognito]

In fact, one of the girls at the front desk even passed a comment that this particular employee was going to be in some trouble since there have been several complaints about her already, prior to my complaint.

This doesn't ring "right" to me. I suppose it's possible, but it's not at all common or appropriate for a guest services person to badmouth another employee in front of a guest or mention something like that publicly. Sorry, but I just can't see a guest relations person saying this in front of a guest.

 

[macraven]

This doesn't ring "right" to me. I suppose it's possible, but it's not at all common or appropriate for a guest services person to badmouth another employee in front of a guest or mention something like that publicly. Sorry, but I just can't see a guest relations person saying this in front of a guest.

that thought crossed my mind also

 

[Tink's Tormentor]

This doesn't ring "right" to me. I suppose it's possible, but it's not at all common or appropriate for a guest services person to badmouth another employee in front of a guest or mention something like that publicly. Sorry, but I just can't see a guest relations person saying this in front of a guest.

that thought crossed my mind also

It seemed a little odd to me to, but, she said it... Now whether she was saying it to me, thinking out loud, or communicating to another Guest Services Rep or her manager, I have no idea.. But, she said it loud enough for me to hear it... My feeling was she was saying it to me...

Anyhow, this year is ending.. I want to wish all of you a Happy and Healthy 2009...

 

[NashvilleTrio]

I want to wish all of you a Happy and Healthy 2009...

Same to you. Happy New Year!

 

[jpeppers]

I want to start by saying I love Universal......definitely more than Disney but when I went to guest services with a complaint 2 years ago I was treated very rudely. The individual I was talking too even threatened to call security even though I am a very mellow person and work in law enforcement. I was shocked by the way I was treated.........as far as the park goes though I have always been treated wonderful by the CM's and still prefer Universal over Disney.

 

[macraven]

i remember that post you made about it.......and the replies.

 

[Tink's Tormentor]

I want to start by saying I love Universal......definitely more than Disney but when I went to guest services with a complaint 2 years ago I was treated very rudely. The individual I was talking too even threatened to call security even though I am a very mellow person and work in law enforcement. I was shocked by the way I was treated.........as far as the park goes though I have always been treated wonderful by the CM's and still prefer Universal over Disney.

And yet, mine was the opposite situation...

 

[Planogirl]

I visit both Universal and WDW so I have no bias when it comes to employees of both places. Just to set that straight right away.

I have encountered rude behavior at both resorts but I have to say that it's been minimal. I haven't had any issues at Universal during several visits and have at times been surprised by how nice many people were. That's been my experience, sorry that you ran into a string of grumpy employees.

Cancelling so suddenly does seem a bit extreme but of course none of us were there and none of us experienced what you did. Have you ever encountered rude behavior on the part of a Disney castmember? How did you handle that? I admit that I only read the beginning and end of this thread so if I missed that I apologize.

As for people always defending Universal no matter what, I think that you will find that to be true for any resort. They all have their fans, some more devoted than others. Those that I read on this thread do make good points though, in my opinion of course.

 

[mom22bless]

Wow.....you all seem really harsh. This person had many problems......none he caused.