Let me start this by saying in the past I have been a Universal basher. But since I bought into the Disney Vacation Club, I decided to give Universal another chance. I went to the park last year for a few hours and enjoyed myself. Because of that experience, I bought an annual pass, especially since I was going to be in Orlando every year. This year, I vacationed in October. I had plans to attend my first ever Halloween Horror Nights, as well as spending 2 days, not one, in Universal. All that changed in only 30 minutes inside the park. The day started off just fine. We entered the gates with no problems. The plan of attack was to check out the Simpsons ride first. We headed straight to the attraction, only to stop along the way hoping to get pictures with Scooby, Shaggy, and Woody Woodpecker. There was no one on line. The characters were just standing there waiting for people. We approached the characters only to be told, in nasty voices, the characters had to now go in. So, we just walked away, noticing the characters not going anywhere. In fact, they wound up with a few people approaching them and being allowed to take pictures. No biggie, the Simpsons ride awaited.. We get to the attraction, admiring the work that was done to the area. We get online, watching the movie playing in the queue. After a 30 minute wait, we reach the top. The female employee asked us how many. We tell her 4, and she puts a chain up in front of us and disappears for 10-15 minutes. She finally comes back and tells us where to go. We get to the waiting room and watch the saftey speil. The doors open and we approach the vehicle. Well, something must have been wrong with the ride vehicle because the lap bar wouldn't lock. No matter what we did, it wouldn't lock in place. The girl working there started talking down to us, like we were not too bright. Her tone became even more sarcastic when I told her we weren't dumb, we know how to pull down on a lap bar. We exited the obviously broken vehicle, only to enter another one. We didn't even get a chance to lower our lap bar when we were spoken to like a pack of little kids. I stormed off and went straight to Guest Services.