Holding Account Confusion

[GeorgiaTiggerGirl]

I have a September Use Year, and I thought I had 107 points in a holding account because I shortened a November 2009 trip from 8 to 6 nights. The points on my confirmation sheets show it went from 266 to 159 points.

In late January, I booked a trip for late September 2010, and the cast member reminded me that I had holding account points, and I said I'd call back soon.

Since I have an annual pass and holding points, I thought I work in a trip this Spring, avoiding Easter and school releases. When I called today (turned my September trip into a split stay with no problem getting BCV at 7 months!), I addressed my holding account points. The nice man said that I had no points in holding. I thought maybe I had someone inexperienced, so I called back and talked to someone else with the same result. Since these were 2009 points, I thought I had awhile to use them. Does it make a difference if the November 2009 trip had points banked from 2008? She did say something about a re-allocation of points. Does anybody know what that means? If I've misunderstood or goofed, I will have learned my lesson. Otherwise, I'm confused. I have 2009 points left, plenty to make my plans, but obviously I wanted to use holding points. Anybody had this happen? Thanks!

 

[Sandisw]

I have a September Use Year, and I thought I had 107 points in a holding account because I shortened a November 2009 trip from 8 to 6 nights. The points on my confirmation sheets show it went from 266 to 159 points.

In late January, I booked a trip for late September 2010, and the cast member reminded me that I had holding account points, and I said I'd call back soon.

Since I have an annual pass and holding points, I thought I work in a trip this Spring, avoiding Easter and school releases. When I called today (turned my September trip into a split stay with no problem getting BCV at 7 months!), I addressed my holding account points. The nice man said that I had no points in holding. I thought maybe I had someone inexperienced, so I called back and talked to someone else with the same result. Since these were 2009 points, I thought I had awhile to use them. Does it make a difference if the November 2009 trip had points banked from 2008? She did say something about a re-allocation of points. Does anybody know what that means? If I've misunderstood or goofed, I will have learned my lesson. Otherwise, I'm confused. I have 2009 points left, plenty to make my plans, but obviously I wanted to use holding points. Anybody had this happen? Thanks!

When you shortend your November 2009 trip, was it within 31 days of the trip? That is the only time points go in to holding. If you modified that reservation before the 31 day mark, those points simply go back in to your account.

So, if you did, then what they did is make sure all your 2008 banked points were used for the November 2009 trip and the 107 returned to your account were your 2009 points.

Now, if you cancelled with less than 31 days, then the 107 points should be in holding so I have no suggestions for you as to why they are not! The biggest thing is to look at the activity on your account. If the # of points you should have in your 2009 and 2010 UY are correct (minus what you have reserved for that September 2010 vacation), that is all that counts!