hold time... wrong number?

[cbonebt]

been on hold hour and 15 minutes... it just occurred to me maybe I have wrong number?

 

[Dug720]

Did the message say Disney Cruise Line? Welcome to opening day for Silvers.

 

[g3pak]

I called right at 7. Actually 6:59. First call- no sound, just static. No voice, no tone, nothing. After 30 seconds hung up and called back. This call "sounded" normal. Been on hold 90 minutes and counting. Yay!

 

[cbonebt]

me too this is insane

 

[cbonebt]

and we can't do online right?

 

[scgustafson]

and we can't do online right?

Not if you want to book January-May 2019 as a Silver. For any other cruise before that, yes, you can still book online.

 

[cbonebt]

Not if you want to book January-May 2019 as a Silver. For any other cruise before that, yes, you can still book online.

thanks.... 2 hours 15 minutes

 

[Dug720]

Not if you want to book January-May 2019 as a Silver. For any other cruise before that, yes, you can still book online.

Not if you want to book those dates TODAY as a Silver. You can book online tomorrow and will still be a Silver.

 

[cbonebt]

Not if you want to book those dates TODAY as a Silver. You can book online tomorrow and will still be a Silver.

but wont the prices go up by then

 

[Dug720]

but wont the prices go up by then

Maybe, maybe not.

 

[disney789]

Been on hold for 3 hours. This is insane. The Costco rep said she’s never encountered a hold this long

 

[scgustafson]

Not if you want to book those dates TODAY as a Silver. You can book online tomorrow and will still be a Silver.

Touche.

 

[scgustafson]

Been on hold for 3 hours. This is insane. The Costco rep said she’s never encountered a hold this long

That is because this is only the second time that Silvers could book early via phone, and there are so many more Silvers than Golds and Platinums. In the past (before the fall 2018 booking window opened), it was only a combination of Golds and Platinums via phone on the day before release to the general public.

 

[BartmanLA]

Our TA called to book us for the 2019 WBPC trip this morning and was on hold herself for over 2 hours... a little birdy told me this morning or Silver CC members at 8:10am the call queue at the Call Center was over 450 people waiting.

 

[cbonebt]

3 hours 30

 

[bcwife76]

Can't even get on hold at the moment, just getting a busy signal still.

 

[Anchors Away 2016]

Can't even get on hold at the moment, just getting a busy signal still.

Yikes! And THEN you can be on hold for 3 hours. I hope you all have a speaker phone. Best of luck with your cruises though!

 

[FigmentSpark]

They really should come up with a way to sign in via your CC number, but I guess they're worried people would just check pricing for others and then when booking opens tomorrow, there's no feeding frenzy, as sticker shock has already set in.

 

[g3pak]

Ugh, called right at 8 a.m. EST, had to hang up at 2 hours because of a meeting, called back was on hold almost 2 hours but when my bluetooth in my car kicked in, I hit a button and lost the call. Now on hold again, 1 hour 15 minutes and counting, but I have a meeting in 80 minutes. oh boy, have a feeling I will have to hang up again.

 

[clareyfairymouse]

From the UK, it rings then when you should get the hello message, you just get cut off! Nightmare!