Hewlett Packard Desktop is a piece of junk!

[It's A Happy Day]

We've had great luck with HP desktops and my Sony laptop. I'm wondering if there is a difference in quality between starter/basic products and more expensive premium models? None of our stuff is basic inexpensive stuff, maybe that's why we've had no problems?

I think that is true with Dell at least. Last year we bought a new desktop for NH, one of the Dell XPS series. When I called customer service at the regular number (India) they took my information and told me I was supposed to call another number for XPS service. That was answered by a person without an accent who could solve my problem immediately.

Considering this computer cost us in the ballpark of $2000 I don't consider it to be one of the "inexpensive" models. This is definitely not a starter/basic product.

 

[donaldduck352]

I really don't think the point is that HP is a horrible computer. Any product, be it a computer, a TV, or even a hair dryer, could have a manufacturer's defect in it. I think the point is, the OP bought a brand new computer and is really not getting much in the way of cooperation in getting the problem fixed on a brand new computer. That's just downright unacceptable, IMO. I don't think it would matter which company it was, we would all be livid if we were given the run around under such conditions. And this is even more so when you're not talking about an inexpensive product.

You are correct.I would be throwing A fit.Was the store the poster bought it A chain store like Best Buy or Wal-Mart or A small computer store?

 

[firefox2]

My son and I both had HP computers that were both garbage. We have also had Dell computers that are garbage as well. My husband got me the Dell computer that I am using now, and I really hate it, it has a few issues now and then that are irritating.

 

[It's A Happy Day]

You are correct.I would be throwing A fit.Was the store the poster bought it A chain store like Best Buy or Wal-Mart or A small computer store?

Unfortunately we bought it online direct from HP

 

[Poppinsme]

We've had great luck with HP desktops and my Sony laptop. I'm wondering if there is a difference in quality between starter/basic products and more expensive premium models? None of our stuff is basic inexpensive stuff, maybe that's why we've had no problems?

My Dell Alienware M17x laptop is top of the line and it was crap! I always spend a lot of money for quality product and expect to get it. $3000.00 I think is enough money to expect quality out of the box. Not having to go to BBB and AG for service and wasting hours is nuts.

 

[Poppinsme]

Alienware, but not without a hefty price tag attached.

We got the kids an HP last Christmas. About 2 months ago or so, it started really acting up and after trying to figure it out for a long time, I ran a search at start up (not a computer genius and not sure how I even got into where I was), and was immediately prompted to call tech support. When we called, the tech guy said he'd be sending us out a new hard drive because ours was destroyed beyond repair. He mailed it, we got it 2-3 days later, installed it, then sent the old one back in the Fed Ex packaging HP provided (at no cost). It's been running perfectly since (though the kids lost a lot of data because nothing was accessible and they hadn't backed anything up).

Had they not received the old hard drive within X amount of time (I think that was 10 business days for it to be postmarked, but wouldn't swear to it), they'd have billed our credit card that they had to have on file before sending anything. They added, if it wasn't back in time and they charged the credit card, there would be no reimbursement. They stressed to make sure we got it out ASAP. We did, there was no charge, and I can only say good things about our experience.

I do think you have every right to be angry at how it all played out for you though. That's awful and it should have been replaced with a new computer, not repaired, IMO.

Dell owns Alienware now. See my comments about that ripoff.