Here Now : & Very Upset, advice please

[kaytieeldr]

If you read MY posts thoroughly.....DH and I flew from California and home, where did you get the idea they flew to Disney? They don't live in California just DH and I.

Exactly.....Why does it matter how many days or how few days if it doesn't matter as you say?

Yes. They live in Austin (again no detective work - simple recall.) Are you saying they didn't fly home? They drove home to Texas?

 

[luvsJack]

Get over yourself. I don't think anyone has said the family is due zero compensation. The problem most of us have, as apparently you do, is the expectation that Disney should give them a whole new vacation.

Should Disney "step up"? Absolutely. I'd even agree the "missed time" should go to the end of the scheduled vacation IF leaving a day early was advised by medical personnel.

If the issue is "family time lost", Disney can't produce time.

No. IMO, it has nothing to do with what was advised by a medical professional. The doctor at the hospital has no clue how the kids or the parents felt about being there after that. All time from the breakfast until whatever their check out time was should be compensated for.

 

[Lynn CC]

Still . Friday you wrote that you were at YC for one more day. Later in the thread you said you spent two nights at PO, then moved to Melia to stay with your son's family for their trip, then moved to the YC for one night. I

It's not detecting, it's calculations. 7/21 minus one day = 7/20. The day the younger party had planned to leave. No?
They arrived Tuesday. Again this is from memory, not from detecting. I didn't and don't care to re-read the entire thread. Tuesday was 7/17. Incident 7/18 (again, correct?) Departure 7/19 - one day prior to plan? Right? Which dates are all wrong?

So, two night stay plus four night stay plus one night stay

No they did not arrive Tuesday
They arrived at Melia in Friday the 13... your trying to put it all together by assumption, why I have no idea?

 

[robinb]

We didn't ask for anything or demand anything or blame anyone. We were very sympathetic to the Chef as well,,,, just stated the facts as to why we are so disappointed and that is, I'll say it once again our time together.
Families just don't go through something like that then bounce back as soon as they are released from the ER and say ok, lets resume the vacation and everything goes back to normal.
We never had waterpark tickets or a meal plan and I never asked for anything when I spoke to Disney... I just asked for our time that was missed back together. Whatever they plan to do about that is up to them. We haven't made any demands, we are not that kind of family. I just stated my feeling of loss of time with them, that is all.

Right. I think it's perfectly OK for you to ask for more time with your family. I think that maybe you can write a letter that your son could include with his correspondence. He can also come at it from his side, that his kids missed quality time with their grandparents due to the food error. I'm still not sure how receptive Disney will be but I wish you the best of luck to you and your family. I hope that things work out to your satisfaction and that you're planning your next trip soon!

 

[cabanafrau]

In regards to a Chef's responsibility for any mistakes in foods handling for allergies, I believe that Disney has verbiage that covers them in the sad event that happens. I also feel very strongly that there is a reason that many restaurants do not try to accommodate may allergies and that involves the responsibility in the event a mistake occurs. For years the only destination we could travel to for any length of time was Disney because of the treatment provided to those with food borne allergies. I would hate to see the options reduced if Disney feels their liability is far too high and simply chooses to stop serving those with allergies.

No doubt Disney has taken every provision legally available to indemnify themselves as much as possible. I'm guessing having a chef or other CM make any statements about a mistake on the spot isn't part of Disney's policies -- rather quite the opposite I would suspect.


Bottom line, I think the primary damages in a situation like this one would be physical injury and emotional trauma to the children and medical expenses incurred. While trip disruption is a consideration it seems to fall rather further down the list of priorities in this situation.

 

[Lynn CC]

I'm not referring to your conversation with Disney. I'm referring to your posts here. You have all but flat out said you feel Disney owes you a replacement vacation (but won't say how long) in a villa (in order to have the kitchen). If that's not what you believe, feel free to say so.

uggh

 

[NHdisneylover]

I am still confused as to why it is Disney's fault OP lost more than a few hours of time with her grandsons? If time all together as family was as important to the OP's son as it seems to be to her, why did he choose to leave early and return home rather than stay at the hotel and spend family time with the grandparents?
It just doesn't make sense to me to harp and harp on wanting Disney to fix the lost time (not even possible, as many have pointed out) when most of that was due to the son's choice and not the medical issue caused by the allergies.

 

[Lynn CC]

I am still confused as to why it is Disney's fault OP lost more than a few hours of time with her grandsons? If time all together as family was as important to the OP's son as it seems to be to her, why did he choose to leave early and return home rather than stay at the hotel and spend family time with the grandparents?
It just doesn't make sense to me to harp and harp on wanting Disney to fix the lost time (not even possible, as many have pointed out) when most of that was due to the son's choice and not the medical issue caused by the allergies.

I explained in a previous post these questions you ask

 

[Lynn CC]

Still . Friday you wrote that you were at YC for one more day. Later in the thread you said you spent two nights at PO, then moved to Melia to stay with your son's family for their trip, then moved to the YC for one night. I

It's not detecting, it's calculations. 7/21 minus one day = 7/20. The day the younger party had planned to leave. No?
They arrived Tuesday. Again this is from memory, not from detecting. I didn't and don't care to re-read the entire thread. Tuesday was 7/17. Incident 7/18 (again, correct?) Departure 7/19 - one day prior to plan? Right? Which dates are all wrong?

So, two night stay plus four night stay plus one night stay

Still wrong, & why it is so important to you I still have no idea

 

[MaryLovesPoohBear]

In regards to a Chef's responsibility for any mistakes in foods handling for allergies, I believe that Disney has verbiage that covers them in the sad event that happens. I also feel very strongly that there is a reason that many restaurants do not try to accommodate may allergies and that involves the responsibility in the event a mistake occurs. For years the only destination we could travel to for any length of time was Disney because of the treatment provided to those with food borne allergies. I would hate to see the options reduced if Disney feels their liability is far too high and simply chooses to stop serving those with allergies.

This is my concern as well.

There are plenty of restaurants that tell me to simply not come or to not order anything at their establishment.

Disney will happily serve me. But they tell me to know that although they will do their best, they cannot guarantee an allergy free meal. Because I have Celiac, and not an allergy, I am willing to take that chance.

Please, Disney don't take your options away from me.

 

[luvsJack]

Yes. They live in Austin (again no detective work - simple recall.) Are you saying they didn't fly home? They drove home to Texas?

You do realize that many people drive further than Austin TX? Its Texas not Egypt. Very possible to drive.

 

[disneyfantotheend]

I'm really surprised how many people think OP should just suck it up and accept that the vacation was ruined.

I don't think there was a single poster who said she should get nothing.

OP was not asking for a replacement vacation.

No, just hoping to get their missed time back, which I am assuming would occur during another vacation.

I certainly won't be posting the end result in fear of another upset of the people here who are very sure of what my family should get or not get, and how I could have done things differently etc.

I would love to know what Disney decides is fair compensation. Again as I said earlier only you and them really need to agree on what is fair. I say 100% medical expenses will be paid for. That should be a given. Sorry you felt attacked. I think most people were sympathetic, even if they didn't totally agree with what you were asking for. And no matter what or where you post, you will always have a few unreasonable unkind sorts. Best of luck to you in the future. I have a feeling you will be cooking your own food on future trips.

 

[sam_gordon]

No. IMO, it has nothing to do with what was advised by a medical professional. The doctor at the hospital has no clue how the kids or the parents felt about being there after that. All time from the breakfast until whatever their check out time was should be compensated for.

No, it actually has everything to do with how much time was lost because of the allergic reaction. IMO, if the son (presumably with his wife) decided they just didn't want to stay (for whatever reason), Disney isn't responsible. If the hospital doctor said "get him to his family doctor as soon as you can", then Disney would be responsible.

I explained in a previous post these questions you ask

Actually you didn't. All you talked about was how stressful it was in the hospital (which I'm sure it was).

ETA: OK, maybe you did. You simply said your grandson wasn't "feeling well". Which still doesn't explain why your son would put him in a car for a 15+ hour drive instead of letting him rest for another day.

 

[robinb]

I am still confused as to why it is Disney's fault OP lost more than a few hours of time with her grandsons? If time all together as family was as important to the OP's son as it seems to be to her, why did he choose to leave early and return home rather than stay at the hotel and spend family time with the grandparents?
It just doesn't make sense to me to harp and harp on wanting Disney to fix the lost time (not even possible, as many have pointed out) when most of that was due to the son's choice and not the medical issue caused by the allergies.

*shrug*
I can understand wanting to go home after something traumatic happened to your kids. Home is safe and familiar, especially for children.

 

[Allison]

I won't be responding to any other comments here because it's useless.

But you continue to respond-multiple times. If this is upsetting you further, it may be best just to walk away.

 

[NHdisneylover]

You do realize that many people drive further than Austin TX? Its Texas not Egypt. Very possible to drive.

we used to drive 2-3 times per year from Detroit with little kids.

But, I wouldn't have stuck kids who had been in the hospital a few hours earlier and were too upset to go to Disney in the car for a long drive when I had treasured grandparents on a once a year visit an and already booked hotel for the night with the original intention of staying that night.

I am still quite confused as to why the son and his family left early if time with the OP and her husband is such an important issue for them. I cannot fathom how the children were safer on a long road trip than they would be at the hotel for one additional day to recover first.

 

[sam_gordon]

They arrived at Melia in Friday the 13

Wait. Weren't you at PO for two days before going to Melia to be with the family? Why would you be at two different resorts for two days?

 

[NHdisneylover]

*shrug*
I can understand wanting to go home after something traumatic happened to your kids. Home is safe and familiar, especially for children.

I can understand that too. It's not unreasonable to choose the familiarity of home over time at a hotel with grandparents.
I happen to think it is unreasonable for OP to expect any sort of "do over" or compensation from Disney due to time missed with her grandsons becuase her son made that decision.

 

[sam_gordon]

Wait. Weren't you at PO for two days before going to Melia to be with the family? Why would you be at two different resorts for two days?

I couldn't edit and insert quotes, so here's where I'm getting that...

Our trip was from the 13-21

DH & I stayed at POR for 2 nights, then joined my son’s family at Melia for 5 nights. Now we are at the yacht club.

 

[cabanafrau]

*shrug*
I can understand wanting to go home after something traumatic happened to your kids. Home is safe and familiar, especially for children.

I can understand that.

I can also understand why someone would have difficulty returning to a place after suffering such a trauma, especially children. OP has very plainly stated in this thread the children absolutely will have no issues returning.