Here Now : & Very Upset, advice please

[Lynn CC]

I’m glad to hear the children have done well, treated and released and safely home.

As far as the OP goes, I’m thinking Disney may offer up the Park day tix. Being offsite, no compensation for that room, no loss of her current room. Mental anguish.. while I understand it and sympathize with it.. not seeing Disney doing anything about that either.
The medical bills won’t be offered up right away, if at all. It’s likely there was medical coverage in place and they would be paid. If the carrier felt subrogation was possible ( and I think it is) then they’d handle that directly. If parents are out deductibles/co pays...that can be reimbursed easy enough.

As far as loss of ”value ” of trip for parents... totally subjective and I’d hope Disney would take care of that directly with parents ( perhaps a comp for a return visit/tix). Was trip insurance in place... in their case with higher probability of a allergy issue, I hope so. If not, something to think about for All getaways.

The emotional side of this is traumatic, scary,upsetting etc. that being said.. it is the adult/parents .. to have the Epi available if the allergies are severe.
I’m NOT trying to blame them.. at all, but
Could this have been avoided somewhat?

Chef made a mistake, admitted it... negligence,okay... compensation, the parents can push it/make a claim/lawyer up
Or just move forward. Personal choice.

( not relating to Disney...The children should also have/know how to use the Epi.. for all possible daily/future outings) so scary!!

Very Blessed that a tragedy was Avoided.. hope the kids will want to return at some point when they and their parents are able to move past this Very Scary event.

OP.. hope u can make the best of ur last days of vacation.

Yes we all have epi pens my son carries different ones with him for each of the 3 boys. I have mine at all times as well. They were administered. We found out the hard way that one shot is not enough, that’s how severe their allergies are.

 

[DLgal]

The emotional side of this is traumatic, scary,upsetting etc. that being said.. it is the adult/parents .. to have the Epi available if the allergies are severe.
I’m NOT trying to blame them.. at all, but
Could this have been avoided somewhat?

Chef made a mistake, admitted it... negligence,okay... compensation, the parents can push it/make a claim/lawyer up
Or just move forward. Personal choice.

( not relating to Disney...The children should also have/know how to use the Epi.. for all possible daily/future outings) so scary!!
.

Use of an EpiPen always requires an immediate visit to the ER. It is simply a medication that buys you time, but further treatment is always required when someone goes into anaphylaxis. It's not enough to just use the Epi Pen, so whether they used it or not isn't relevant, really. My guess is they DID have to use it, which is why they had to visit the ER and had Police/EMT on site so quickly.

 

[Lynn CC]

Yes, she was very clear about that. It's unfortunate. But it would even be worse to no make the most of the time left. It's be miserable or make the most of. I would make the most of the time I had left.

Yes, DH & I stayed at POR for 2 nights, then joined my son’s family at Melia for 5 nights. Now we are at the yacht club.
Yes feeling sad that this happened. I haven’t talked to anyone about it just DH & I.
We are going to YS this evening & enjoying our last night together. I just feel sad I didn’t get to spend the full vacation with my grandchildren, son & wife. We were all planning for so long.

 

[sjrec]

I hope they will be talking to your son-I can’t imagine any medical costs wouldn’t be taken care of-the chef admitted he was at fault. Did you not feel he was remorseful? Or uncaring? OP, if you want compensation you’ll probably have to talk with guest relations-you probably aren’t even on their radar.

 

[sjrec]

Yes, DH & I stayed at POR for 2 nights, then joined my son’s family at Melia for 5 nights. Now we are at the yacht club.
Yes feeling sad that this happened. I haven’t talked to anyone about it just DH & I.
We are going to YS this evening & enjoying our last night together. I just feel sad I didn’t get to spend the full vacation with my grandchildren, son & wife. We were all planning for so long.

I am so sorry, it certainly wasn’t the vacation you were hoping to have

 

[luvsJack]

I would talk to someone before you leave. Honestly no one here knows for sure what Disney will or won’t do.

Very scary and I am so glad your grandchildren are ok. I can’t imagine going through that especially knowing that you had taken all the necessary precautions.

Go to guest services and see where they send you from there.

 

[neverlandsky]

How is it the OP's fault? That they dared eat? They did everything right and the chef admitted that he messed up.

It’s just not entirely Disney’s fault. When you trust and put faith into a stranger to prepare your food when you have life threatening food allergies it’s like playing Russian Roulette. It’s not how dare they eat, it’s how they chose to eat. Nothing is truly safe or guaranteed due to ppm & the high volume a restaurant does unless it’s a zero allergen restaurant. Very few of those. Plus ever work in back of house where it’s order after order, rushing to get orders done. It’s pure chaos. Most staff doesn’t have the proper food allergen training. Then you also have some customers who say they are allergic when truly they aren’t adding fuel to the problem as well.

I have a sesame allergy. It’s sucks so bad that restaurants use sesame seeds as a garish now days.

 

[MakiraMarlena]

GO to your resort concierge (do not call. Actually go there. When you call you get a call center, not the front desk) and get the ball rolling. That is if you would like Disney to do something for you, or if you want to make sure there are multiple records of the restaurant's error regarding allergens (if only to make you feel better that they have it on record). If you are just sad, then I'm not sure what you would like them to do.

 

[msjprincess]

I’m glad to hear the children have done well, treated and released and safely home.

As far as the OP goes, I’m thinking Disney may offer up the Park day tix. Being offsite, no compensation for that room, no loss of her current room. Mental anguish.. while I understand it and sympathize with it.. not seeing Disney doing anything about that either.
The medical bills won’t be offered up right away, if at all. It’s likely there was medical coverage in place and they would be paid. If the carrier felt subrogation was possible ( and I think it is) then they’d handle that directly. If parents are out deductibles/co pays...that can be reimbursed easy enough.

As far as loss of ”value ” of trip for parents... totally subjective and I’d hope Disney would take care of that directly with parents ( perhaps a comp for a return visit/tix). Was trip insurance in place... in their case with higher probability of a allergy issue, I hope so. If not, something to think about for All getaways.

The emotional side of this is traumatic, scary,upsetting etc. that being said.. it is the adult/parents .. to have the Epi available if the allergies are severe.
I’m NOT trying to blame them.. at all, but
Could this have been avoided somewhat?

Chef made a mistake, admitted it... negligence,okay... compensation, the parents can push it/make a claim/lawyer up
Or just move forward. Personal choice.

( not relating to Disney...The children should also have/know how to use the Epi.. for all possible daily/future outings) so scary!!

Very Blessed that a tragedy was Avoided.. hope the kids will want to return at some point when they and their parents are able to move past this Very Scary event.

OP.. hope u can make the best of ur last days of vacation.

Epi-pens are used to give you time to get to the hospital to be treated with antihistamines and steroids. They aren't the treatment.

 

[StephMK]

I don't understand how people are saying this is not totally Disney's fault. They are known for accommodating allergies, guests communicated their need, and the chef admitted his mistake. I'm sure it was an innocent mistake but still. Short of only eating at home and hoping the factory didn't cross contaminate, they have to trust if a restaurant says they can provide safe food, that it is truly safe.

This isn't an oops, we lost your dinner reservation mistake, this was a life threatening incident. Thankfully both boys will be ok but the recent death of the girl due to the cookie show that an epi pen does not necessarily mean automatic survival.

OP I'm so sorry your trip ended on such a sad note. I hope Disney makes it right.

 

[Forevermarypoppins]

Hope for a quick recover
Hope you get some compensation for the vacation time lost
and Hopefully some compensation for medical bills, but I'd assume the children's parents have health insurance.

I can not imagine any further action should be taken, period.

 

[MaryLovesPoohBear]

I don't understand how people are saying this is not totally Disney's fault. They are known for accommodating allergies, guests communicated their need, and the chef admitted his mistake. I'm sure it was an innocent mistake but still. Short of only eating at home and hoping the factory didn't cross contaminate, they have to trust if a restaurant says they can provide safe food, that it is truly safe.

This isn't an oops, we lost your dinner reservation mistake, this was a life threatening incident. Thankfully both boys will be ok but the recent death of the girl due to the cookie show that an epi pen does not necessarily mean automatic survival.

OP I'm so sorry your trip ended on such a sad note. I hope Disney makes it right.

Right on their menus they print that wonderful universal disclaimer. You may have seen it if you have ever seen their allergen menu.

First they don't call food items, "allergen free." They call them "allergen free friendly." They then state that that since they are in a shared kitchen, they cannot guarantee blah blah blah, they will do their best, blah blah blah. Basically, eat at your own risk.

Basically, if you or anyone else has a life threatening food allergy, you are taking your life and putting it in the hands of a most likely overworked, underpaid chef and kitchen staff. I have celiac, and came very close to ruining an 7 day vacation because our first night there someone grabbed the wrong plate and gave it to me. I ate one bite. When I found out the problem, I was lucky(?) enough to be able to throw up numerous times. I got enough of it out to only have a bad night. It is the chance I take EVERY SINGLE TIME I eat out.

I too am sorry that the boys had a rough time. And I am glad that they are feeling better.

 

[msjprincess]

I don't understand how people are saying this is not totally Disney's fault. They are known for accommodating allergies, guests communicated their need, and the chef admitted his mistake. I'm sure it was an innocent mistake but still. Short of only eating at home and hoping the factory didn't cross contaminate, they have to trust if a restaurant says they can provide safe food, that it is truly safe.

This isn't an oops, we lost your dinner reservation mistake, this was a life threatening incident. Thankfully both boys will be ok but the recent death of the girl due to the cookie show that an epi pen does not necessarily mean automatic survival.

OP I'm so sorry your trip ended on such a sad note. I hope Disney makes it right.

Exactly. If someone eats a prepackaged food at home that was accidentally mislabeled and had a reaction would people say "oh well, you took a chance eating it". How is this any different?

 

[MaryLovesPoohBear]

Exactly. If someone eats a prepackaged food at home that was accidentally mislabeled and had a reaction would people say "oh well, you took a chance eating it". How is this any different?

Because those products say "gluten free" not "gluten allergy friendly."

If I buy bread that says "gluten free" I expect it to be gluten free. When I eat at a restaurant that has a "gluten allergy friendly" menu, I know I am taking a chance.

 

[dish rag]

Yes, DH & I stayed at POR for 2 nights, then joined my son’s family at Melia for 5 nights. Now we are at the yacht club.
Yes feeling sad that this happened. I haven’t talked to anyone about it just DH & I.
We are going to YS this evening & enjoying our last night together. I just feel sad I didn’t get to spend the full vacation with my grandchildren, son & wife. We were all planning for so long.

I can't imagine. It's very unfortunate.

 

[abdmom]

I've had multiple family members with food allergies for 25+ years. Any time we go out to eat or eat something pre-packaged, it's taking a chance. With a food allergy, the onus is on the parents or the person with the food allergy to assess the risk of the food they're eating.

My daughter was diagnosed with a food allergy 3 years ago. Her first symptom was anaphylaxis when she was 16. It's not a common food allergy and since she was diagnosed later in life, we both frequently forget to tell waiters. Yes, bad on us. But, with the other food allergies in the family, I've found that even when one asks about specific food allergens, mistakes can be made. My son had a nut allergy and several times was served food containing nuts, even after we told the waiters. One time, a couple of months after the anaphylaxis and before our appointment with the allergist, D ate a dessert and started to feel like her throat was tingling. I quickly asked the waitress to get us the bill and that we thought she was having an allergic reaction. We hadn't told the waitress earlier about the allergy. D turned out to be fine, but we didn't know that until she took benadryl at home, 3 minutes away. About a year later, I went to the same restaurant, not with D, and the waitress exclaimed "You're back!" It was the same waitress from a year earlier. She had worried about D frequently after that episode, hoping that she was still alive. I'd be surprised if the OP's waiter and chef have not been traumatized as well.

 

[rigs32]

What is your goal for that conversation? The person you speak with likely has no power to do anything other than listen. Do you want acknowledgement of wrong doing? Sounds like you already have that. Do you want to feel heard beyond the reporting that already happened? I’m not sure what talking to someone can do other than for them to listen.

 

[low-key]

hey

 

[robinb]

Right on their menus they print that wonderful universal disclaimer. You may have seen it if you have ever seen their allergen menu.

First they don't call food items, "allergen free." They call them "allergen free friendly." They then state that that since they are in a shared kitchen, they cannot guarantee blah blah blah, they will do their best, blah blah blah. Basically, eat at your own risk.

Basically, if you or anyone else has a life threatening food allergy, you are taking your life and putting it in the hands of a most likely overworked, underpaid chef and kitchen staff. I have celiac, and came very close to ruining an 7 day vacation because our first night there someone grabbed the wrong plate and gave it to me. I ate one bite. When I found out the problem, I was lucky(?) enough to be able to throw up numerous times. I got enough of it out to only have a bad night. It is the chance I take EVERY SINGLE TIME I eat out.

I too am sorry that the boys had a rough time. And I am glad that they are feeling better.

No one is questioning that people with allergies literally risk their health when they eat out, however I think you are taking the idea of "personal responsibility" too far. Yes, stuff can happen and mistakes can be made but it is NOT your fault if someone makes you a special meal and messes up. It is theirs.

 

[msjprincess]

Because those products say "gluten free" not "gluten allergy friendly."

If I buy bread that says "gluten free" I expect it to be gluten free. When I eat at a restaurant that has a "gluten allergy friendly" menu, I know I am taking a chance.

So if a chef tells you they are giving you gluten free bread but gives you regular bread instead, that's your fault for believing him?

The allergy menus say that there is always a risk of cross contamination. That is not the same as serving someone the actual allergen.