here I sit, waiting for DirectTV!

[mudnuri]

Yesterday was my installation date for directtv. between 1-5pm. Okay no big deal. I sit, and sit and sit. 4pm some lady calls says "our tech was in a car accident and we need to reschedule" Okay I say - she replies with "july 15th is our first opening"....ummmm no

I advise her that my cable is being shut off tomorrow (today) and that it is not acceptable to wait until the 15th. She calls her manager and calls me back. Okay we can do it tomorrow (today) between 1 and 5....k....thank god I dont work during the week!

She told me to call in the morning and see if they had a closer time, 1-3 or 3-5 etc... so I didnt have to sit here again.

I'm on hold right now, with the district manager, while he tries to figure out where my installation order is. All I can say is- that dish had better show up today!

I hate this....its like they feel my time is not valuable. I have now been on the phone/hold for 13 minutes....

UGH~!

Brandy

 

[TheDisneyTraveler06]

Uggghh- I can only imagine how frustrated you are!

If you ever get the darn thing- let me know how you like it- we were thinking about getting Dricet TV. Thanks- and hope it comes real soon!

 

[magicmirror]

I have DirecTV. Tell me what you would be watching, I will find it and let you know what's happening... Only kidding, I hope you don't have to wait too much longer. They always brag about how easy it is to move your direcTV service. You'd think they could get over there and hook yours up!! OOHHHH and I hate waiting on the phone, I feel your pain!

 

[hlbtimes2]

Hope they show up soon! We have had them do a few installs for us and have never had a problem with them getting there on time. But, they do use outside contractors, not their own employees, so that is always more likely to make problems. I know our last install took so long that I'm sure other people didnt get their service that day. The tech said it was the biggest job he had done.

 

[mudnuri]

well, the cable guy just left, and we now have NO TV to watch....supposedly- we're still set for 1-5pm today.......

Here I sit watching the RAIN is what this title should be....

Shesh..

Brandy

 

[auntpolly]

Oh, your truck is sitting out in front of my house and the guys are smoking cigarettes and looking at porn --- They said they'd probably get to you tomorrow...sometime between 9-5.

 

[magicmirror]

Oh, your truck is sitting out in front of my house and the guys are smoking cigarettes and looking at porn --- They said they'd probably get to you tomorrow...sometime between 9-5.

well, at least we know where they are, and that they are busy

 

[mudnuri]

Oh, your truck is sitting out in front of my house and the guys are smoking cigarettes and looking at porn --- They said they'd probably get to you tomorrow...sometime between 9-5.

LOL I'm not suprised!

It's now 12:43, only 4 hours 17 minutes left.....of course- thats if they get here before 5

I can't even send the kids outside...oh wait- yes I can, we can build an ark first.... of to google ark building plans


Brandy

 

[Gwene65]

Just so you know-they don't all sit and smoke and look at porn. I know it was an attempt at a joke but it wasn't very funny.

Satellite installers work very hard-at least my husband does. They overwork those guys so by the time they get to your house they have already had 10 jobs. So be patient. I think you can go without tv for a few hours.

 

[Miss Jasmine]

Just so you know-they don't all sit and smoke and look at porn. I know it was an attempt at a joke but it wasn't very funny.

Satellite installers work very hard-at least my husband does. They overwork those guys so by the time they get to your house they have already had 10 jobs. So be patient. I think you can go without tv for a few hours.

And imagine this...some even have integrity AND lost their jobs over it.
http://www.local6.com/problemsolvers/9164122/detail.html

 

[mudnuri]

Just so you know-they don't all sit and smoke and look at porn. I know it was an attempt at a joke but it wasn't very funny.

Satellite installers work very hard-at least my husband does. They overwork those guys so by the time they get to your house they have already had 10 jobs. So be patient. I think you can go without tv for a few hours.

I hope you didnt take offense to it, I took it as a joke- like haha they're outside my house goofin off and not at yours....I never meant it was assumed thats what they do.

That said- I can go without cable for ever but your husband might not have a job if we all did!

I was patient yesterday- when I was scheduled. I was patient this morning when I was on hold for a grand total of 27 minutes, and I'm still TRYING to be patient now....that said- I sure hope my installer has a sense of humor, cause he's going to need it when he gets here@!

Brandy

 

[bananiem]

The fact that they were going to have to reschedule you for the 15th says to me that they are booked. Maybe they're short staffed. Maybe they let too many installers take vacations at the same time. Maybe 3 of them are getting married the same week.
But they managed to squeexe you in today. Don't take it out on the installer. It's not his fault they booked him solid and then squeezed another one in.

 

[sue1013]

I've got a question about delivery, installations, service calls. You know how they always give you a window say between 1 and 4. Has anyone ever been the 1 person? Who are those lucky people? How do you get to be a 1?

 

[DisneyGirl4188]

I've got a question about delivery, installations, service calls. You know how they always give you a window say between 1 and 4. Has anyone ever been the 1 person? Who are those lucky people? How do you get to be a 1?

I wish I could be the first person, but I have never been that lucky. Yesterday, I was scheduled to have DSL hooked up. I was given the time frame of 1-5pm. Well, the tech shows up at 4:45pm. I waited the whole day (during which, my kitchen flooded and I have discovered I now need to replace the whole wall and floor! Sorry, offtrack).

I do think that Direct TV is short staffed. I need to have repair work done, but they can't get out for several weeks. Until then, one TV doesn't work when it's sunny.

 

[bananiem]

I've been the first one when we've moved. I've been able to tell them 6-8 weeks ahead of time what day I want them and I've been a morning job for them then. With my washer recently I told them I needed a repair but I'd just done the last load of the week when I noticed the problem so they didn't have to come for a couple of days. I was their first one when they did come later in the week.