Here at CR and had a problem at checkin! Pics added pg. 5

[rcraw45425]

I hate to butt in on this thread but since CDSTapisRouge is involved I have to ask: We are checking in at YC on January 2. Staying for 4 nights. Do you think we may wind up in a walk situation? We have stayed there twice before, multi stays at CR, twice at GF, once each Poly and WL. We will have a car. I was just curious since it's right during that holiday period, would hate to be totally shocked and relocated with ADRs booked so close to our resort.

 

[CDSTapisRouge]

I hate to butt in on this thread but since CDSTapisRouge is involved I have to ask: We are checking in at YC on January 2. Staying for 4 nights. Do you think we may wind up in a walk situation? We have stayed there twice before, multi stays at CR, twice at GF, once each Poly and WL. We will have a car. I was just curious since it's right during that holiday period, would hate to be totally shocked and relocated with ADRs booked so close to our resort.

I would not worry about it. It is always possible, but in the 3 years I worked at BC we were only in a "walk" situation twice (that I recall)... it is not something that happens all the time. With the early check outs, no shows and cancelations it usually balances out.

In response to this I thought whenever you check into a WDW Resort you have previously stayed at, the computer screen brings up you're history? On a previous stay at the Contemporary on the Atrium Club at check-in one of the Cast Members working up there mentioned to us that we have had a lot of stays there since May 1998, which is when we started to stay there. So I had thought she would have seen this, which is why I mentioned us being returning guests to the Atrium Club.

It is possible that CR Concierge pulls this information somehow, but in my experience I have never seen a history listing for previous stays. There is a notation that says repeat guest, but I have never seen a listed history of prior reservations.

I am a firm believer that if a hotel needs to walk a guest, the manager should be the one doing it. I would never have asked one of my desk agents to walk a guest.

Exactlly, I hate that WDW has the front line CM doing this. I worked Graveyard for a while and it was understood that the counts would be even before I got there or a manager had to stay until the last guest was walked as I was not going to be the one to tell someone they didn't have a room at midnight when they have traveled all day and are just looking for a bed!

 

[CR Resort Fan 4 Life]

It is possible that CR Concierge pulls this information somehow, but in my experience I have never seen a history listing for previous stays. There is a notation that says repeat guest, but I have never seen a listed history of prior reservations.

Well all I can say is they have done this in the past at check-in and my Dad even told me a few times when making reservations with CRO, they have said you have had a lot of stays at the Contemporary. So they obviously can see you're history if they wanted to.

 

[CDSTapisRouge]

Well all I can say is they have done this in the past at check-in and my Dad even told me a few times when making reservations with CRO, they have said you have had a lot of stays at the Contemporary. So they obviously can see you're history if they wanted to.

CRO can see your history, they use a different computer system... but the front desk computers do not automatically show that information, so as I stated, the Contemporary might have a report that they pull up with that information to provide that little extra, but it is not something that automatically appears, or can be pulled up with current reservation.

 

[CR Resort Fan 4 Life]

CRO can see your history, they use a different computer system... but the front desk computers do not automatically show that information, so as I stated, the Contemporary might have a report that they pull up with that information to provide that little extra, but it is not something that automatically appears, or can be pulled up with current reservation.

I guess it would not matter since the computer system would be the same. However when we were told of all our stays at the Contemporary it was when checking-in on the Atrium Club floor, not at the front desk. I am not saying the information you're saying is wrong or anything, all I can say is what my parents and I have experienced.

 

[rcraw45425]

CDSTapisRouge:
Thanks, we really enjoy the YC location and staff!

 

[Mickiethepooh]

CDSTapisrouge,

While you were there did they ever do this to special services guests? needing a roll in shower room? Did they ever send them somewhere else?

 

[DisLUV]

We were at the CR back in Dec and we also had a MK view and we stayed on the 6th floor. IT was amazing! my only complaint (and this is not a complaint it is just an observation)! I wish our bed faced the Mk so I could have seen the firework from my bed and see the lights of the castle as I drifted off to sleep! Again just thought taht would be cool

 

[ConcKahuna]

Isn't it amazing how suddenly "room is ready" comes out! Just goes to show, they NEVER tell the truth! How can they be competely booked and come back and say never mind!!!!!! Wouldn't you just LOVE a glance at their computer screen! LOL! Glad everything worked out!

They are 100% telling the truth, Knox has it right below.

I used to work retail where we frequently would have higher demand for an item than we had actual items.

Sometimes, I had to tell someone who had reserved an item.. "I'm sorry we're out.." And if they made a big enough stink, my manager would take one that was reserved for someone else and give it to the person making the stink.

Then.. we'd end up rain-checking that someone else or offering them something else (usually something better) at a comparable price.

This situation is exactly the same.

Either way, glad it all worked out in the end!!!

Knox

When you book a WDW vacation, you are not guarunteed a room at a particular place. Even though you book a "tower view CR room," all they guaruntee is a WDW room. This is both why you hear about peole getting an upgrade from standard to concierge, or from the all-stars to the GF, and also why you hear about the person who booked WL and was sent to POR. Most companies always do their best to give you better than you had if the replacement is required, and Disney is no different.

Like someone mentioned, sometimes rooms have to be taken off the market for whatever reason. At least Disney makes sure to keep all of their guests on property. I went to Southbeach a few years back with some friends, and the resort told us that they were sold out and we would have to find our own room somewhere else. After a 4 hour drive they heard quite a bit from me, but in the end they just refunded my deposit and gave me a list of local resorts.

 

[Brad Bishop]

If you book a specific hotel and pay for a specific room then that is what you expect to get. If I wanted another resort like the GF I would've booked that. I could see if I had a standard wing room booked here. But when you have a tower MK view room booked, you obviously booked it for that MK view.

I've thought about this for my January trip staying at the Contemporary. I'll likely be arriving late (10PM-midnight - driving in) and I know hotels, generally, overbook. Normally, I wouldn't really care. If I book with some regular hotel they'll normally just put a hold on my credit card for some amount but haven't actually taken the money from me. If I get there and they say, "We're overbooked," and then they find me a space at a nearby hotel, it really doesn't matter to me.

With Disney, though, I've paid up-front. They already have their money and there should be no question that I have the room I specified for those nights (I also did the MK view in the tower). If there's been some sort of accident (fire or water damage) and I just, through dumb-luck, happen to be the last one to arrive that night, ok - stuff happens. Anything short of that, though, and I'll be pretty ticked.

Hopefully (and probably likely) I won't have to deal with it. I'm guessing it's pretty rare. It just that once you've paid (not reserved but actually paid) there should be no question that there's a room for you that night.

 

[TheRustyScupper]

Well, to me it sounds that they could have a room when told NO originally. The CM said, I'm sorry, we are booked, you can move to ....., that is a lie. I'm sure it is not the CM at the computer, but someone somwhere is not being honost. (for reasons unknown to us customers)

1) You are in error.
2) The CM was probably not even close to a lie.
3) I have seen many times when rooms were removed from availability.
4) In effect, that does make a "sold out" situation.
5) In fact, it might have been that the room wasn't thoroughly cleaned yet.
6) From the OP's description, this might have been the case.
7) In this case, someone else was bumped to another resort.

NOTE: Let us NOT assume that a CM is lying when you are given bad news. They are just doing their jobs. I was once accused of lying. I solved it by simply walking away and leaving the guest hanging and wondering what just happened. I think they stood there for 10-minutes thinking I was coming back. Which I did not. NO ONE, I REPEAT NO ONE, has the right to stand there and accuse me of deliberately lying.

 

[Aisling]

NO ONE, I REPEAT NO ONE, has the right to stand there and accuse me of deliberately lying.

I don't mean to offend you, but if I believed a CM was lying to me, I would definitely tell them how I feel. I'd do it politely, but if you sound like you're lying, I'm not going to stand there and be lied to. NO ONE, I REPEAT NO ONE, has the right to stand there and deliberately lie to me.

 

[Mayl]

Well being in hotels my whole life, it is all about heads on beds..

We overbook the hotels ANYTIME we can. That means folks will be walked and if you want to make your numbers, that is pretty much what you do.

Of course you need to handle it the right way, but that is how the business is run.

When we get tight, you look at the arrivals, and see who you think you can bump. You base in on rate, room type, length of stay, freq of visits, special needs etc etc.

Also rooms go ooo (out of order) all the time for various reasons. Sometimes for short periods, others for a full day. You might have gotten a room that was just in "tidy" status and that was, at first it was not available. Due to your demands (demand not in a bad way mind you) then they just made the room vacent/clean for you to check in instead of a bump.

 

[bab31]

There was probably someone else who came in behind you and they had the same problem you had because their room was no longer available.

I doubt the CM was lying - just caught between a rock and a hardspot

I booked a nonsmoking King thru AAA- When we arrived- it was no longer available. ( there was one in smoking) I was offered the smoking room or a standard room for half price for the night. I didnt bite. They then offered us a junior suite (CSR)

Someone else got my nonsmoking king room that was booked. Worked out fine

It is just like the airlines- they overbook all the time to try to fill those planes.

 

[mark&sue]

This thread is so scary.

For my 40th birthday in 2003 DH got me two weeks at Grand Floridan and paid £7,000

my birthday is december and we went the following october. I spent 10 months just day dreaming until we got there. Flying from the UK we had a bad delay and did not arrive until gone 10.00 p.m. and were told we had the last room. Are you saying that we were "lucky" to have this room

The room was easily the worse in the whole resort and decided that it would be so much better to buy into DVC and bought 400 points there and then (later added on another 120).

So no value in booking and paying a year in advance as someone could just come and take "my" room because we could not there any earlier.

Can this happen with DVC as this year we got the "last room" again.

I really do not want to have paid an absolule fortune to have to consider staying the night off site for the first night, just to make sure I get a room.

I certainly never noticed my guide mentioning this? Surely this does not happen on DCL?????


Susan

 

[bavaria]

Honestly, I think that people are worrying about something that has a slim chance of happening at WDW. Yes, it DOES happen, but not as much as 'outside' WDW.

As I stated earlier the no-show factor is much smaller at WDW due to the deposit and cancellation policy, and as a result the oversell factor is much less.

This is not a 'common' occurrence, but rather an 'uncommon' occurrence. One CM posting here said that in her experience it only happened a few times a year.

There are very few reports of people being relocated on this website, and usually it happens in advance if at all. Or those who ARE relocated are so pleased with the result that they don't feel the need to vent about it here.

 

[ConcKahuna]

This thread is so scary.

For my 40th birthday in 2003 DH got me two weeks at Grand Floridan and paid £7,000

my birthday is december and we went the following october. I spent 10 months just day dreaming until we got there. Flying from the UK we had a bad delay and did not arrive until gone 10.00 p.m. and were told we had the last room. Are you saying that we were "lucky" to have this room

The room was easily the worse in the whole resort and decided that it would be so much better to buy into DVC and bought 400 points there and then (later added on another 120).

So no value in booking and paying a year in advance as someone could just come and take "my" room because we could not there any earlier.

Can this happen with DVC as this year we got the "last room" again.

I really do not want to have paid an absolule fortune to have to consider staying the night off site for the first night, just to make sure I get a room.

I certainly never noticed my guide mentioning this? Surely this does not happen on DCL?????


Susan

I'm pretty sure that something in the DVC contract stops this from being able to happen except in the most dire of circumstances. Since a lot of non-DVC guests stay at DVC resorts, those would be the folks who would be bumped out first.

 

[safetymom]

I agree with Bavaria. It doesn't happen all the time, in fact it doesn't happen very often, but it can happen.

I think most people that travel realize this and handle if and when it happens. It isn't worth worrying about beforehand.

But you may be surprised that you like where you were moved to.

 

[CDSTapisRouge]

CDSTapisrouge,

While you were there did they ever do this to special services guests? needing a roll in shower room? Did they ever send them somewhere else?

No they will not move guests that are booked for special needs.

I'm pretty sure that something in the DVC contract stops this from being able to happen except in the most dire of circumstances. Since a lot of non-DVC guests stay at DVC resorts, those would be the folks who would be bumped out first.

That is correct, DVC is a completely different animal. DVC contracts are very paticular and DVC properties are sold differently through CRO for nightly rentals. They are monitored very closely and are very very rarely ever oversold completely. If it did come to an oversell a paying guest would be moved not a DVC member on points. But again this would be an extreme circumstance as DVC room assigners have to be called for overbook approval where regular resort room assigners actually go into the CRO system and set how many roooms they want to sell for each day!

 

[Joan S.]

Hi, This reminds me of my FIRST stay in WDW in MAY 1987. YES 1987!! There were 2 hotels CR and Poly. We were booked at the CR and when I went to check in they wanted to send us to the TREE HOUSES!! I did not even know WHAT they were or WHERE they were?? I just REFUSED and as in your case it was "OKAY we have a room for you"!! Joan