Help understanding how Southwest will work - Gail/anyone??

[GAIL HAYDEN]

Originally posted by Candice30
hey gail: i'm jumping around on threads here a little bit. i actually just responded to you on another thread. they are 7 and 11 and have never flown before. i just went ahead and split the reservation and will hope for the best. if we do get separated, then we will just board together on the bottom group. thanks!

It appears we both are, LOL. I am sure you will be fine.

 

[kda]

I just had our 2 tickets split into separate reservations and the very nice SWA rep cautioned me that "some" people with split reservations are having difficulty with on-line check in. He thought I should go ahead and have them split anyway. Can't wait to hear how this works out for people.

 

[castlegazer]

You know what, I am going to do it too. Because what is the worst that can happen? I won't be able to use on-line check-in - well, I can't now as it is, so no risk.

Gail - I did call back and got the same response, though, as soon as a live agent touches the reservation you can't use the on-line check-in. I wonder if they are adjusting their rules.

 

[Lewisc]

Just got back. Couldn't get internet checkin for my wife in either direction. No know reason but I did find out:

1) Some are being rejected for no know reason (still working on the system).

2) They are only allowing a limited number of internet passes (maybe 20 per flight).

3) Some are being randomly rejected for security screening purposes.

4) Some are being rejected due to security issues.