Help settle ongoing confusion about online check-in

[Sandisw]

Does anyone know if you are renting DVC points does it matter one way or the other to do online checkin?

Nope, I don't think it does. I am a DVC member and have done online check in most of the trips. I have gotten my requests with and without online check in. I have not gotten my requests with and without online check in.

 

[tinker~bell]

Here is my recent experience. I had requested connecting rooms with family members who were joining us halfway through our trip. The people who were joining us were at POP maybe 2 weeks before our vacation and they know one of the managers there and just happened to ask where our rooms would be which they told him pool view 50s section.

Fast forward a week or so, I decided to do online check in and noted the time I would arrive was 10 am. When we arrived we were told our room was ready and we were in the 60s section. I really thought nothing of double checking the connecting room part b/c this was confirmed a few times prior. Plus when I arrived in our room there was a door to connect to the next room.

So, when my family arrived we found out that since we arrived early they did not want us to have to wait for a room, so they gave us a room that was ready instead. They did not take into consideration that we needed a room that would have the room next to it empty a few days later.

Not sure if any of this had anything to do with the online check in but with the online check in they had a heads up that we were arriving very early in the day. Did not affect my trip in the least bit though, still had a great time and my family was able to get a room right around the corner from us.

 

[aubriee]

I have to disagree. Twice now I have been downgraded at check in from a bookable catagory to a lesser catagory. The last time I did check in on-line too. Apparently even doing on-line check in Disney still considers your room up for grabs and can re-assign you a new room if they so desire.

I don't think we are going to do on-line check in for our next trip.

I actually had to put up a fight to get the extra money back.
headache:

The last time I stayed at Pop we had the same thing happen. I had booked a preferred room and when we checked in, had been assigned a room on the back side of the 70's building way down by the lake. If I hadn't known that was a standard room the CM was not even going to mention I'd been downgraded. When I said something about it, he just very nonchantlantly said that they often overbook and there was no more preferred rooms available and then continued checking me in. When I mentioned the price difference, he said he'd have to call a manager and didn't know if one was available at the time. They did refund the difference, but I had to insist and the CM acted really put out that he had to go through the trouble.

 

[mom58]

We've booked two rooms at POR for the first week in April. I'm all about convenience, so I plan to on-line check-in. I asked my TA to note that we wanted at least adjoining rooms, but all of our children are teens or older, so really as long as we're near each other it's OK.

My questions is that on the reservation confirmation, I don't see any sort of requests. Should that be on that reservation, or where would I see it elsewhere, or would I see it? I've done the sign up stuff on WDW, so I can see my reservations.

One other question--if I do on-line check-in, how early is the front desk open so that we can pick up our KTTW, etc.? We'd like to go ahead and go to MK at opening time that first day since we'll probably stay somewhere inexpensive in Orlando the night before.

TIA!

 

[nkereina]

We've booked two rooms at POR for the first week in April. I'm all about convenience, so I plan to on-line check-in. I asked my TA to note that we wanted at least adjoining rooms, but all of our children are teens or older, so really as long as we're near each other it's OK.

My questions is that on the reservation confirmation, I don't see any sort of requests. Should that be on that reservation, or where would I see it elsewhere, or would I see it? I've done the sign up stuff on WDW, so I can see my reservations.

One other question--if I do on-line check-in, how early is the front desk open so that we can pick up our KTTW, etc.? We'd like to go ahead and go to MK at opening time that first day since we'll probably stay somewhere inexpensive in Orlando the night before.

TIA!

You won't see your requests on the reservation confirmation. Your TA would have had to phone Disney to add this, and the Disney CM just adds it in the notes section of your reservation. It won't be in any paperwork from your TA or Disney.

Someone will be at the front desk at all times, but not sure what time the online check in desk opens. Either way, someone will be able to get it for you. I believe the earliest you can check-in and receive it is 7am, when the system rolls over to the current day.

 

[Missytara]

You won't see your requests on the reservation confirmation. Your TA would have had to phone Disney to add this, and the Disney CM just adds it in the notes section of your reservation. It won't be in any paperwork from your TA or Disney.

Someone will be at the front desk at all times, but not sure what time the online check in desk opens. Either way, someone will be able to get it for you. I believe the earliest you can check-in and receive it is 7am, when the system rolls over to the current day.

That is correct; I had to check in the second day for my package last year and got to the desk about 6:50 am. I had to wait for the computers to roll over at 7 am.