The FAQ sticky at the top of this forum has information about off-site rentals. A "preferred" vendor will be able to drop-off/pick-up with Bell Services (or luggage services) at the resort, but that doesn't make a "non-preferred" vendor inferior - the recommended ones have a great record of customer service.
Also, ice water is available for free at any quick-service dining location. We carry re-usable water bottles and fill from there. Use flavoring drops/packets if that helps it taste better.
Sorry to hear about your friend's troubles. Hope he is feeling better soon.