I know I've seen this posted before, so please forgive my laziness. I just got off the phone with Charter cable and got so upset, I don't know what my next move will be. Long story short. Long loyal customer. 12 years. Never late on a payment. Price has steady went up. Internet/HBO (with all the other TLC,Bravo, MTV, etc.) started upper $80, now $155. They had me on a $30 discount, so last bill was $122 (and that is too high for me) This bill at $155 just isn't going to work. Called and talked with first lady, then Supervisor. No luck in getting the bill down.
I went on and on about what has happened to customer service and appreciating loyal customers. They rather give promotions to new customers and nothing to somebody who has supported them for years. Told her, look at Sears, JC Penny's. Woolworth, Kmart .etc they are all going under because they lost contact with their loyal customers. Anyway. She really showed me how unimportant I was as a customer when she asked If I wanted her to send me to the cancellation department.
As a supervisor, I thought that was tacky and not a smart move to just let a customer leave.
So what have others done.
This is my plan.
Keep their internet $55
Buy an attic antenna and get all local channels.
Then either Amazon Prime (somebody is doing this and I think you can stream shows)
Use our Wi to stream Netflix.
So $55 + $10 for netflix $65 is better than $155
We really only watch TLC, Bravo then local. Sometimes HBO
Daughter watches Disney XD or something like that.
Thanks for any help and experience. Once again. Sorry for venting, but if anybody can relate to how frustrating it is to constantly pay more for less, I figured Dis Fourm members would!!!! Thanks
I went on and on about what has happened to customer service and appreciating loyal customers. They rather give promotions to new customers and nothing to somebody who has supported them for years. Told her, look at Sears, JC Penny's. Woolworth, Kmart .etc they are all going under because they lost contact with their loyal customers. Anyway. She really showed me how unimportant I was as a customer when she asked If I wanted her to send me to the cancellation department.
As a supervisor, I thought that was tacky and not a smart move to just let a customer leave.
So what have others done.
This is my plan.
Keep their internet $55
Buy an attic antenna and get all local channels.
Then either Amazon Prime (somebody is doing this and I think you can stream shows)
Use our Wi to stream Netflix.
So $55 + $10 for netflix $65 is better than $155
We really only watch TLC, Bravo then local. Sometimes HBO
Daughter watches Disney XD or something like that.
Thanks for any help and experience. Once again. Sorry for venting, but if anybody can relate to how frustrating it is to constantly pay more for less, I figured Dis Fourm members would!!!! Thanks