Help! Can‘t book Port adventures...!

[Docmum]

i don‘t know what I am doing wrong, since I already successfully booked a PA a couple of weeks ago, but right now it does not work.

I am signed in in my account, click on the „book now“ button for activities in the general reservation overview and am directed to my first day on board. For that day, I could book onboard activities, of course no PA‘s, but I can‘t go to any other day of my trip!

If I go on the „whole itinerary“ button, I can see every day of my cruise, see the PA I already booked, but can‘t click on any button to choose a port for further bookings.

Any idea what I am doing wrong?

I am looking for the Fantasy 25th Nov cruise, so PA‘s are regular still bookable.... I have no clue what to do...

Any help would be great!

Thanks a lot!

 

[DynamicDisneyDuo]

Most likely reason:

It's just DCL's site being DCL's site, which is prone to fits of uncooperativeness.

Some troubleshooting steps:

Try it on a different browser or different computer/device.

Clear your cookies and cache.

 

[Tasmen]

I have this problem on my laptop using Chrome. When I switch to my phone (also using Chrome), the website works fine. As previously recommended, try a different browser/device combo and see if that works better.

 

[mrswillson]

DCL's website was iffy with me earlier when I was trying to browse next year's sailings. I think they may be doing maintenance.

 

[MM123]

Same here, a couple of times, but after few minutes everything would work again.

 

[JoeFromSeoul]

Depending on which browser I use, I get different results. When I use IE and am on the first day of my itinerary, I can not see the direction arrows to the right of the date, but they are there. If I slowly move my cursor to the right of the ship my arrow changes to the pointing finger. I can then click the invisible arrow and go to the next day. If that doesn't work, try changing the date in the address bar at the top of your browser.

 

[MM123]

Will try with an other browser, good tip.
Would anybody know why I can see on the screen that there is an opening for a character breakfast on a day that I am booked or his father is booked but when I want to add it for my son (10 yrs), the 'check availability button' is not getting green (I can select his name). I have unfortunately four times breakfast at three different times and I need to book an adult or >13 years first because the younger ones can't be booked alone. (It are the last spots here and there).

 

[AquaDame]

Will try with an other browser, good tip.
Would anybody know why I can see on the screen that there is an opening for a character breakfast on a day that I am booked or his father is booked but when I want to add it for my son (10 yrs), the 'check availability button' is not getting green (I can select his name). I have unfortunately four times breakfast at three different times and I need to book an adult or >13 years first because the younger ones can't be booked alone. (It are the last spots here and there).

I *think* it is seeing your own reservation for that person as the "available" slot - it is "available" to you because you have it. This happened for me on our last cruise also, but if I signed in as my Mom and looked it showed no availability (since they were not on our reservation).

 

[Docmum]

JoefromSeoul, you did it!!

Thanks a lot, your tip (changing the date in the address bar) worked - nothing else did!!! So thank you very much for that idea, I would never have thought of that !

AWESOME!!

 

[MM123]

Thanks AquaDame, that must be it. Finally could try it on a different computer and the availability was the same (could not check with a different account). It is a strange booking system, because when I click on the 'available' time and I want to add a family member, it gives that person a spot but kicks the other person out of the reservation. And now I can't swap it back again because it says that it is completely booked. (So now Dh has a Frozen meeting and DD not....).