I saw a CM at Once Upon a Toy at DTD tell a kid that he couldn't use the heelys in the store, he was @9 years old, he looked up at the CM and stuck out his tongue! It gets worse, he was standing in between his parents and they laughed at him and kept walking! If the parents don't make them listen the CMs can't, they are not allowed to get into confrontations. I don't know how that CM kept her composure, she just shook her head and walked away mumbling! I would have let them have it!